C - Market Manager | Kansas City

About the Role

The Market Manager is responsible for leading the overall performance and operations of multiple retail locations within an assigned market. This role requires a strong multi-unit leader with sound business judgment, operational discipline, and the ability to drive a consistent, service-focused customer experience across every location in the market.

The Market Manager will oversee store leadership development, market-level financial performance, inventory integrity, operational execution, and customer experience while partnering closely with regional and cross-functional leadership. This role carries responsibility for standardizing execution across locations and elevating underperforming stores to market standard. Responsibilities may evolve as business needs change.

Key Responsibilities

Leadership & Team Development

• Lead, develop, and hold accountable the General Managers and store leadership teams across the market
• Drive hiring, onboarding, training, coaching, and performance management standards consistently across all locations
• Build a high-performing, accountable leadership bench and support succession and internal growth within the market
• Establish clear expectations and provide consistent coaching and feedback to store leaders
• Maintain strong communication across the market regarding priorities, goals, and business updates
• Model professionalism, ownership, and a customer-focused leadership approach at every location

Business Performance

• Own overall market performance, including sales, labor, expenses, and operational results across all locations
• Translate broader business goals into clear, actionable plans for each store and its leadership team
• Monitor key performance indicators by location, identify trends, and drive improvement where results lag
• Evaluate local market conditions, competition, and customer needs to support business decisions
• Maintain strong controls around inventory accuracy, shrink, and loss prevention market-wide

Multi-Unit Operations

• Oversee daily operating procedures across all locations and ensure consistency store to store
• Ensure accurate cash handling, reconciliation, deposits, and reporting at every location
• Ensure each location remains clean, organized, well maintained, and customer ready
• Identify facility or operational needs across the market and partner with appropriate teams to resolve them
• Ensure established policies, procedures, and operating standards are consistently followed at all locations

Inventory & Operational Controls

• Oversee receiving, inventory tracking, reconciliation, and product movement across the market
• Ensure appropriate inventory levels, product accuracy, and presentation at each location
• Establish strong operational controls and hold store teams accountable to established procedures
• Partner with internal teams to support inventory accuracy, risk management, and operational consistency market-wide
• Ensure required records and documentation are maintained in accordance with company and applicable regulatory standards

Customer Experience

• Champion a consistent, high-quality customer experience across every location in the market
• Lead by example and coach store teams to deliver approachable, knowledgeable, and efficient service
• Build strong relationships with customers and the surrounding communities
• Identify opportunities to improve service, accessibility, and the overall customer journey across the market
• Support store leaders in resolving escalated customer concerns effectively

General Expectations

• Operate effectively in a fast-paced, multi-location, and evolving business environment
• Travel regularly between locations within the market as business needs require
• Maintain strong communication and partnership with regional and cross-functional teams
• Demonstrate sound judgment, ownership, and accountability for market-level business outcomes
• Identify opportunities for continuous improvement across people, processes, and performance
• Perform additional responsibilities as needed to support the business

Qualifications

• 4+ years of leadership experience in retail, hospitality, consumer services, or a similar customer-facing environment, including multi-unit or district-level responsibility
• Previous responsibility for leading leaders and driving performance across more than one location
• Strong experience in customer service, team development, and leadership coaching
• Experience managing inventory, cash controls, labor, and day-to-day operating processes across multiple sites
• Ability to travel between locations within the assigned market
• Ability to meet any background, licensing, or eligibility requirements associated with the position
• Flexible availability, including evenings, weekends, and holidays as business needs require

Skills & Attributes

• Strong leadership, communication, and interpersonal skills across multiple teams
• Demonstrated ability to develop and retain high-performing store leaders
• Strong business judgment and problem-solving capabilities at a market level
• High attention to detail and operational discipline
• Comfortable using retail systems, reporting tools, and standard business technology
• Ability to manage competing priorities across locations and make effective decisions in a fast-moving environment

Equal Opportunity Statement

We are committed to fostering an inclusive workplace and making employment decisions based on qualifications, merit, and business needs.