Customer Service Representative

About Blue Truck
Blue Truck is a national furniture logistics company that's reshaping how customers experience delivery - especially when it comes to big, important purchases like sofas, beds, and dining tables. We specialize in white-glove, in-home delivery for some of the fastest-growing furniture brands in the country, combining smart logistics with a seamless delivery experience and high quality support.

Founded by a team with backgrounds at Uber and other high-growth startups, we're using technology to bring the furniture supply chain into the modern world. Our focus is simple: let furniture brands shine at what they do best - designing and selling amazing products - while we handle the heavy lifting of delivering them to customers' homes safely, quickly, and professionally.

Why Work With Us?
Blue Truck is growing fast! We've built a coast-to-coast network and earned a reputation for service that stands out in an industry that doesn't always get it right. For people who are ambitious, solution-oriented, and excited to be part of a company that's still early in its journey, this is a ground-floor opportunity. High performers here aren't just employees - they're builders helping shape the future of the company (and their own careers along with it). Blue Truck offers a competitive package to ensure our best are treated the best!

This isn't your typical call center role. You will be the voice of a rapidly-growing logistics brand, operating cross-functionally with leadership to resolve our customer inquiries and implement long-term strategies.

Compensation & Benefits

• $21.00 - $23.00/hr
• Opportunity for $1.00/hr merit increase within first 90 Days
• Paid Time Off and Health Insurance once eligible

This is a full time, in office position in Ontario, CA. Schedule is:

• Mon-Fri (in office): 7:30a - 4:00p (PST)
• Hours may adjust occasionally based on the needs of the business. Saturday work may be required.

What You'll Accomplish
You'll play a critical role in our day-to-day success. You'll be on the front lines working directly with our customers and partners, ensuring smooth deliveries and top-tier service.

• Resolve inquiries received via inbound phone calls, text messages, and emails from manufacturers, shippers, and customers.
• Communicate delivery dates and provide real-time updates on delivery crew ETAs.
• Troubleshoot problems on the spot using our internal systems and tools.
• Reconcile escalated customer concerns professionally with interpersonal communication skills & quick problem solving. Communicate with customers, shippers, and our internal ops team to keep everyone on the same page.
• Partner with leadership on various projects ranging from administrative action items to strategic internal ops initiatives.

Tools You'll Work With:

• Front: Multichannel inbox for managing customer emails, texts, and calls
• Airtable: Real-time delivery tracking, scheduling, and ops coordination
• Google Workspace: Docs, Sheets, Gmail, and Calendar for daily operations
• Dialpad: Holistic telecommunication line to connect all stakeholders.
• Logistics Systems: Internal software designed for efficient routing and tracking