Housekeeping Supervisor

Housekeeping Supervisor

Salary Range $22.00 Hourly

The Housekeeping Supervisors run housekeeping for all homes in the Property Management portfolio. Approximately half are in the rental pool, hosting members and prospective members. This position owns scheduling, standards, supply needs, the team, and the condition of every home. Supervisors report to the administrative team and work closely with them on reservations, owner requests, and staffing as it relates to the schedule.

About This Role

Job Title: Housekeeping Supervisor Department: Powder Haven Property Management Status: Seasonal FT Reporting To: Senior Manager

Key Responsibilities:

• Running the housekeeping function
• Own day-to-day housekeeping across all homes. Set daily and weekly priorities from the reservation calendar, owner arrivals, deep cleans and seasonal occupancy.
• Build schedules to be approved by the administrative team, adjusting as bookings and owner plans change. Confirm every home's needs are covered before each day starts.
• Maintain and enforce housekeeping SOPs and home-by-home cleaning checklists. Bring proposed changes to the administrative team for approval as needed.
• Lead team briefings on scheduled days covering priorities, safety reminders, and procedure changes. Keep the housekeeping board current.
• Clean alongside the team in each home as an active member of the crew while leading it. When call-outs or absences occur, rebalance assignments across teams so no arrival or scheduled service is missed.

• Rental pool homes
• Plan and coordinate turnovers for every departure and arrival, so each home is fully guest-ready before check-in.
• Inspect every rental home before each arrival, personally or through a trained designee. No home is released to a guest without sign-off.
• Hold every stay to a standard that reflects its purpose. Guests are owners and prospective owners, and for a prospective owner the stay may be their first real impression of living here.
• Stage welcome amenities according to the guest preferences and notes provided by the administrative team.
• Document guest damage, missing inventory, and lost-and-found items with photos, and report them to the administrative team promptly.

• All owner homes
• Deliver scheduled housekeeping, pre-arrival preparation, and departure cleans in line with each owner's service arrangement and preferences.
• Keep a profile for every home with owner preferences, special instructions, access notes, and items needing special care. Make sure the team works from these profiles.
• Walk through unoccupied homes on a regular schedule to catch leaks, pests, HVAC problems, or damage early. Report findings to the administrative team.
• Schedule seasonal deep cleans around owner occupancy, confirming timing with the administrative team.
• Treat every home as someone's personal residence: discretion, care with personal belongings, and strict confidentiality about owners and their homes.

• Quality and maintenance
• Run regular quality audits of completed work across homes and company vehicles. Give the team direct, timely feedback and correct issues right away.
• Enter maintenance issues found during cleans and inspections into the work order system. Follow each one to completion and keep the administrative team informed of status.

• Supplies, inventory, and budget
• Take weekly inventory of cleaning supplies, linens, and guest amenities. Place orders through the purchase order system within spending limits set by the administrative team and inform that team if there are needs in excess of those limits.
• Maintain linen par levels for each home. Coordinate with laundry and supply vendors on deliveries, quality, and issues.
• Keep the housekeeping storage area clean, organized, and stocked, with chemicals properly labeled and stored and safety data sheets current.
• Help the administrative team forecast supply and labor needs ahead of each season, and flag spending that runs over plan, especially any overtime needs.

• Team leadership
• Take part in hiring by interviewing candidates and recommending hires to the administrative team.
• Onboard and train new and existing team members on cleaning procedures, safety, home profiles, and standards of discretion.
• Evaluate performance, coach team members regularly, and document performance issues. Bring disciplinary matters to the administrative team.
• Review team timecards for accuracy before submission.
• Work alongside the team on cleans as volume requires.

• Communication and reporting
• Serve as the primary point of contact for housekeeping with the administrative team, vendors, and housekeeping staff. Owner and guest requests come through the administrative team unless it directs otherwise.
• Send the administrative team a weekly summary of completed cleans, inspection results, open work orders, staffing, supply spend, and emerging issues.
• Escalate safety incidents, significant damage, and urgent owner concerns to the administrative team right away.
• Perform other duties as assigned by the administrative team.

Requirements and/or Qualifications:

• High school diploma or equivalent preferred.
• Must be 21 years of age or older.
• Proven housekeeping experience, plus at least 2 years in a management or leadership role.
• Ability to train, motivate, and manage a diverse team, and to work both independently and as part of a team.
• Strong organizational skills and attention to detail, with the ability to prioritize and coordinate tasks.
• Excellent written and verbal communication skills.
• Knowledge of cleaning products, equipment, and safety procedures.
• Valid driver's license, reliable vehicle, and a Motor Vehicle Record that qualifies for company insurance to drive company vehicles.
• Strong computer skills, including Google Workspace, Microsoft Office, project management software, and purchase order systems.
• Availability for early mornings, late nights, weekends, and holidays, with flexibility to cover shifts when team members are absent.
• Works quickly and efficiently with a positive attitude, strong work ethic, and ability to adapt to a changing environment.
• Able to reach, push, pull, lift, and carry objects of 50+ lbs, walk on uneven or slippery terrain, and perform tasks requiring manual dexterity.

Physical Requirements:

• Full range of body movements
• Reach, push, pull, lift, and carry objects that may be heavy (50+lbs)
• Prolonged periods of standing, walking, bending, and twisting
• Walk on even/uneven/slippery terrain
• Climb/descend stairs/ladders
• Manual dexterity to operate manual tools and power equipment on a constant basis
• Safely handle hazardous materials

Working Environment:

Generally, in an indoor setting with occasional exposure to outdoor environments. While performing duties of this job, the team member will be frequently exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and extreme heat. This position is occasionally exposed to risk of electrical shock and vibration. The noise level in the environment is usually moderate to loud.

Company Background

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.