Intake & Engagement Manager

Job Description

Job Description

Intake and Engagement Manager

$60,000/year

Full-Time | Hamilton, Ohio

Best Point Education & Behavioral Health is seeking an individual to provide administrative and operational support for the Intake Department. This position provides direct supervision to the Intake Specialist and performs a variety of administrative, technical, and support functions. The role works closely with the Director to ensure compliance with applicable regulations and billing requirements. The successful candidate must be able to work both independently and collaboratively, effectively prioritize responsibilities, and meet established deadlines while responding to the needs of internal and external customers.

Job Responsibilities

Administration

• Ensures new clients are properly registered in the electronic health record. 
• Oversees initial team, program, and staff assignments in the electronic health record.
• Oversees insurance verification for new clients and ensures accurate and timely data entry.
• Ensures board enrollments for sliding scale fee are complete and updated annually. 
• Ensures compliance with requirements for operational areas within the agency to ensure the meeting of department needs.

Supervision  

• Provides individual or group supervision to Intake Specialists as needed. 
• Facilitates and leads weekly internal program meetings to ensure collaboration with program leaders.
• Provides training of Intake Specialists regarding intake role, both at onboarding and ongoing. This includes, but not limited to, training on referrals, insurance verification, and consent paperwork. 
• Serves as a liaison with referral sources and community partners around overall intake processes and procedures.
• Routinely collaborates with finance team on insurance and billing matters.

Quality Assurance and Effectiveness 

• Provides on-going education and supports the Intake Specialist to ensure compliance with agency standards by reviewing or leading training on concepts as a group or one on one with staff. 
• Identifies gaps within the intake process and works with Director of Intake to develop and implement processes to minimize gaps. 
• Participates in process improvement activities. These activities may include tool development and leading workgroups within the Intake department to identify and implement solutions to address needs. 
• Completes agency audits and identifies and implements solutions for issues if needed.

Direct Service  

• Oversees new client enrollment. Ensures professional and inviting customer experience. 
• Manages the scheduling of appointments for each of the assigned locations and providers.
• Collaborates with Medical Management team on supports such as the collection of assessments or vital signs.
• Assist for any service in the Intake and Engagement Department as appropriate and necessary based off volume. 

Qualifications

This position requires a bachelor’s degree and at least two years of professional experience within the Human Services field. Experience with healthcare, mental health and/or substance abuse treatment is also preferred. The ability to multi-task and to exercise independent judgment to accomplish tasks and to problem solve is essential. Supervisory experience preferred. Must possess intermediate technical skills including familiarity with Microsoft Windows and ability to use standard Microsoft Office application. 

Work Environment:

Exposed to a combination of office, school, and mental health treatment environments. Exposed to children with behavior problems. May be exposed to shouting and children who are upset. 

Benefits & Compensation

We believe taking care of our employees is essential to taking care of our community. That's why we offer a comprehensive and affordable benefits package designed to support your health, financial well-being, career growth, and work-life balance. Our benefit costs are approximately 38% lower than those of other organizations our size, helping you keep more of what you earn.

Health & Wellness

• Medical, dental, and vision coverage starting as low as $27/paycheck
• HSA with employer contributions up to $1,200 annually for 2+ person plans
• Flexible Spending Account (FSA)
• Free preventive care and wellness programs
• Employee Assistance Program (EAP) offering confidential emotional, financial, legal, and personal support
• Pet insurance options

Financial Security

• Competitive 403(b) retirement plan with up to 4% employer match
• Employer-paid life insurance valued at 2.5x annual salary, up to $300,000
• Short- and long-term disability coverage
• Educational loan forgiveness support and resources

Career Growth & Development

• Tuition reimbursement opportunities
• 10% tuition discount for online programs through the University of Cincinnati
• Leadership Academy and professional development programs at no cost
• Interest-free personal computer loan program
• Employee referral bonus of up to $1,000

Time Away & Work-Life Balance

• Generous PTO, with up to 34 days off in your first year for eligible employees
• 10 paid holidays
• Paid parental leave for birth, adoption, or foster placement
• Work-life balance support

Physical Requirements

The physical demands described are representative of those required to perform the essential functions of the position. Reasonable accommodations may be made for individuals with disabilities.

You will regularly be required to:

• Sit, stand, walk, bend, and move throughout the workday
• Use hands to manipulate, handle, feel, and control equipment or materials
• Communicate with and listen to employees, clients, families, and referral partners
• Read, write, and interpret written documentation
• Occasionally lift and move objects weighing up to 20 pounds

Why Join Best Point?

At Best Point, every interaction is an opportunity to make a difference. As an Intake Specialist, you'll help remove barriers to care and create a welcoming, organized, and supportive experience for the people and families we serve.

If y ou're organized, compassionate, and ready to help connect people with the care they need, we'd love to have you join Best Point.

Best Point Education & Behavioral Health is committed to creating an inclusive, respectful, and supportive workplace. We are an equal opportunity employer and consider all qualified applicants without regard to age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected category.