Field Service Technician

Job Description Job Description and Priorities Pay: $70-85K plus company car and all expenses and benefits Responsibilities Investigate and resolve customer reports of technical issues with packaging equipment and eliminate future operational or service difficulties. Provide on-site technical assistance to troubleshoot and repair equipment in a reasonable amount of time. Install and/or repair equipment at the customer's facility to ensure full functionality according to specifications in a timely manner. Maintain quality and quantity of work on equipment. Listen attentively and ask questions as appropriate. Complete work assignments with minimum supervision. Retrieve and respond to messages daily on all communication tools. Complete Service Documentation on service call details and time spent on the call to ensure reports are complete and accurate. Keep team members and customers informed of arrival times. Provide contact information for the service team for future service and parts needs. Ensure the customer is comfortable with operational and safety procedures of their equipment. Required Skills and Abilities Proficiency in electrical, electronics, pneumatic, and mechanical systems. Controls experience to accommodate PLC, HMI, and VFD operation and modifications as needed. Ability to respond and adjust to changing or new situations. Ability to work well in high-stress environments and maintain professionalism in dealing with customers and co-workers. Ability to work effectively in unsupervised settings. Ability to troubleshoot advanced mechanical, electronic, and operational aspects of machines. Strong focus on problem-solving and preventative maintenance for machine service. Excellent customer service skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Other Requirements Current valid U.S. driver's license. Ability to travel within 4 hours of Saint Louis MO. Ability to maintain a flexible schedule and work outside of normal business hours, as needed. Behavior Standard Career-minded individual who will maintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co-workers, and management. #J-18808-Ljbffr