Guest Services Team Member

Job Description

Job Description

COMPANY OVERVIEW

Love.Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellness therapies under one roof to promote healing, optimization, vitality, and community. L.L’s evidenced-based care model blends primary care, functional, integrative and lifestyle medicine for a holistic health experience that is highly personalized and evaluates all dimensions of your well-being: the mind, body, and spirit.

Our multidisciplinary care team and board-certified clinicians focus on preventing and reversing disease progression and proactively optimizing health by treating the root cause of disease. We evaluate every dimension of health through comprehensive testing and assessments to create highly personalized care plans that incorporate nutrition and lifestyle changes that optimize well-being. The company’s goal is to help people live long, healthy and vibrant lives, improving both lifespan and healthspan.

SUMMARY The Guest Services Team Member will be a dynamic and customer-oriented individual that will be our guests first impression of the L.L wellness experience. The guest services team member will be the point person for all initial guest engagement and will be passionate about health, wellness, and authentic connection. They will be informing, communicating, connecting, and inspiring our guests with every interaction. The guest services team member is a consummate host, and a gatekeeper, delivering our guests the experiences they request, and illuminating them to additional services and experiences.

ESSENTIAL FUNCTIONS

• Greet guests upon arrival and provide them with information about our services and amenities.
• Assist guests with check-in and check-out procedures.
• Respond to guest inquiries and resolve any issues or complaints in a professional and timely manner.
• Coordinate with other departments to ensure guest requests are fulfilled promptly.
• Maintain cleanliness and organization of the guest services area.
• Upsell additional services and amenities to enhance guest experience.
• Handle cash and credit card transactions accurately and efficiently.
• Any other duties as assigned by Team Leader or Shift Leader.

JOB KNOWLEDGE, SKILLS, ABILITIES

This Guest Services Team Member must possess the following knowledge, skills, and abilities to demonstrate they can perform the essential functions of the job, along with the physical requirements, with or without reasonable accommodation.

• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and ability to remain calm under pressure.
• A passion for delivering exceptional customer service and creating memorable guest experiences.
• Thrives in an organic and evolving environment. Has the passion and ability to continue to learn and adapt to changing technologies and industry philosophies.

EXPERIENCE/EDUCATION REQUIRED

• Previous experience in customer service or hospitality industry preferred

Why You’ll Love Working Here
Join a fun and exciting team where wellness is at the heart of everything we do! We’re passionate about creating a positive workplace and supporting our employees’ well-being inside and outside of work.

Part-Time Employee Benefits:

• 401(k) Retirement Plan

• Paid sick time

• A supportive, wellness-focused culture

If you’re looking for a workplace that values health, happiness, and teamwork — this is the place for you!