Associate Manager

As an Experience Associate Manager, you will have the opportunity to work in our newest retail format, built to elevate the service and sales experience in retail. Our company‑owned Experience stores will attract new customers and provide the highest level of service to our existing customers, partnering with the Experience Store Manager to support senior Mobile Experts as an expert resource on new systems and tools for solving all customer needs from research to resolution. You will champion new products and a product roadmap designed specifically for these locations, coach and inspire a team of experts, and deliver the best sales and service experiences in a customer’s lifetime. Job Responsibilities Sells appropriate products, features, and services based on customer needs. Resolves customer pain points in one interaction utilizing in‑store systems and digital tools. Coaches in all directions and provides actionable feedback that improves performance. Takes ownership of store performance. Leads by example in training completion and staying up to date on product and service knowledge. Education and Work Experience High School Diploma/GED (Required) Retail: 12+ months. Neighborhood Retail Associate Manager Preferred Care: 12+ months. Associate Coach Preferred Knowledge, Skills and Abilities Customer Service – strong customer service skills: passion, integrity, and energy necessary to create a dynamic work environment and deliver a world‑class shopping experience (Required) Retail Sales – retail experience in a high‑volume environment and ability to work in varied settings (Required) Detailed Organization – strong organization, multi‑tasking, versatility, communication, and attention to detail (Required) Training – acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment (Required) Mathematics – consistent accuracy with basic math and proficient use of a calculator (Required) Consistently performs above company average in sales metrics (Preferred) Proven track record of leadership in coaching to performance and ensuring behaviors are modeled around actions that yield successful sales and service outcomes aligned to key metrics (Preferred) Ability to analyze sales data and trends to identify opportunities for improvement (Preferred) Ability to multi‑task and quickly shift from store operations to coaching to customer support (Preferred) Demonstrated effective operational and procedural compliance (Preferred) Pass certification and annual re‑certification process (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel No DOT Regulated No Base Pay Range $28.85 - $48.04, Annualized Incentive Target: $9,600 Benefits Full and part‑time employees have access to the same benefits when eligible. We cover medical, dental and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays (≈4 weeks for new full‑time employees and ≈2.5 weeks for new part‑time employees annually); paid parental and family leave; family building benefits; back‑up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; and voluntary long‑term care insurance. Eligible employees can receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. Equal Opportunity Employer Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation Information If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr