Remote Customer Service Specialist

Remote Customer Service SpecialistAt ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.What You'll DoRespond to customer inquiries via phone, email, and chat with professionalism and careHelp customers with orders, shipping questions, product details, and troubleshootingTrack and resolve issues quickly by collaborating with fulfillment, sales, and service teamsKeep accurate records of customer interactions using CRMProactively follow up on customer needs and ensure satisfactionMaintain up-to-date knowledge of ForgeFit's product lines and service policiesWhat We're Looking For1+ years of experience in a customer service, support, or client-facing roleStrong communication and problem-solving skillsAbility to stay organized and manage multiple prioritiesComfortable using CRM or support toolsA positive attitude and genuine desire to help othersInterest in fitness or familiarity with gym equipment is a plusWhat We OfferCompetitive hourly pay based on experienceComprehensive benefits including health, dental, vision, 401k, and paid time off100% remote work with a collaborative and supportive teamOngoing training and opportunities for career growthThe chance to support a brand that makes a real impact in the fitness world