Specialist - Collections, AACU Payment Collection

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is within the American Airlines Credit Union. The role is responsible for collecting on delinquencies while at the same time reinforcing American Airlines Credit Union’s mission of member advocacy. What you'll do Perform collections on consumer loans, credit cards, negative shares, mortgage loans, and controlling losses to the Credit Union. Refer loans for charge-offs for management review. Update member address information. Perform skip tracing and payment transfers. Send appropriate collection correspondence. Follow up on payment arrangements and broken promises to pay. Create and maintain detailed collection documentation of all accounts worked. Assist on IVR/ACD and Dialer, when requested. Review all credit and loan documents as well as membership cards. Review credit bureau reports. Perform other duties as assigned. The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. Minimum Qualifications - Education & Prior Job Experience High School diploma or GED equivalent. Preferred Qualifications - Education & Prior Job Experience Bachelor's degree in Business or equivalent relevant field or equivalent relevant industry experience. Experience in a financial/banking institution with a working knowledge of the different products. Knowledge of FDCPA and the Texas Act. Skills, Licenses & Certifications Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands‑on use of the software. Skilled in excellent oral and written communication skills. Ability to interact professionally with all organizational levels, both verbally and written. Ability to work independently and with minimal supervision. Skilled in effective time management skills and proficiency while handling multiple projects/tasks. Ability to maintain satisfactory performance and attendance. Ability to pass applicable American Airlines and Credit Union pre‑hire compliance checks. What you'll get Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising. #J-18808-Ljbffr American Airlines