Youree Call Center Customer Service Representative

Call Center Customer Service Representative

FSNB is currently hiring full time Call Center Customer Service Representatives to join our team at our new Call Center in Shreveport, LA. We are a full-service bank which has been family owned and operated for over 75 years.

Manage inbound and outbound customer calls in a timely manner

Identify customers' needs and wants, do your best to clarify information

Research every issue and provide solutions to them

Recognize opportunities to upsell our products and services

Follow our company's communication "scripts"

Keep records of all conversations in our call center database in a comprehensible way

Follow our customer engagement strategy

Meet acceptable standards for attendance and punctuality

Customer Service Representative Requirements:

Customer service experience is a plus

Must have a high school degree or equivalent

Must be computer literate

Must be able to sit for long periods of time, have hand dexterity, bend, squat, and lift up to 25 pounds

Be open to taking on additional tasks during course of employment.

Portray a positive company image

Must be able to work a rotating schedule Monday through Friday 7 a.m. to 7 p.m. and rotating Saturdays 8 a.m. to 1 p.m.

Skills and Attributes:

Excellent verbal communication skills

Open-minded to learning and taking on new tasks and concepts

Cooperative with co-workers and supervisors

Typing skills

Benefits:

Paid Vacation

Paid Personal Leave

Medical/Dental Insurance

401(k)

Paid Holidays

Employee Assistance Program

Supplemental Insurance

Paid Death Benefit

About FSNB:

Serving over 75+ years

Family owned and managed

Serving Shreveport for 10+ years

Opening a new call center in Shreveport

Promotes from within the company

Military and military family friendly