Accounting & Utility Billing Technician

Accounting & Utility Billing Technician

Performs a variety of detailed accounting and administrative tasks in accordance with standard accounting procedures. Responsibilities include reviewing and verifying financial data, managing utility billing processes, processing accounts payable, and providing support to other Town Hall staff. This position also assists with financial reporting and reconciles general ledger accounts.

Essential duties and responsibilities include:

• Monitor accounts payable email and distribute all invoices and statements to appropriate departments for processing
• Enter invoices into vendor files and maintain master vendor list into the ERP system
• Review all invoices or payment request for departmental approvals, verification of budget availability, invoice accuracy, and ledger coding prior to issuance of payment
• Follow up on account discrepancies and serve as a liaison between departments and vendors in the resolution of administrative matters
• Responsible for all Town check batches are issued timely
• Match receipts and enter monthly credit card transactions into the ERP system, while confirming coding and approvals
• Maintain various required reports accurately and timely as needed
• File and maintain all processed invoices and check stubs both in electronic files and physical files
• Create, maintain, and the collection of all utility accounts for all Town services
• Provide billing information in person and on the phone, answering questions regarding account or consumption information
• Operate Utility Billing software to accept payments in person, over the phone, or online
• Prepares monthly utility bills, late notices, door hangers, and rate change notifications
• Calculate and communicate amount of final utility bill for residents and title companies
• Assist Water Department with meter reads, changes and locates
• Process disconnects, shut offs and communication with the Water department
• Support other Finance Department, Front Desk/Reception, and Town Hall staff as needed to ensure continuous service
• Work safely and comply with all applicable Town policies and procedures
• Provide telephone and front desk support as needed
• Order, receive, and disburse Town office supplies through various venders
• Assist with annual audits as it relates to Utility Billing or Accounts Payable
• Perform other duties as assigned

Knowledge, skills, and abilities include:

• Knowledge of standard accounting practices and procedures
• Proficiency in computer operations, including Microsoft Office Suite and Caselle financial software
• Strong customer service orientation and ability to communicate effectively with the public
• Ability to maintain confidentiality in handling sensitive or financial information
• Skill in organizing and maintaining filing systems and records
• Knowledge of privacy policies applicable to utility customer accounts
• Ability to prioritize tasks, manage multiple duties, and meet deadlines
• Ability to remain professional and effective under pressure or in stressful situations
• Strong teamwork and collaboration skills
• Attention to detail, accuracy, and problem-solving ability

Experience and training:

• High school diploma or GED required, associate degree in accounting, finance, or related field preferred.
• Minimum of two (2) years of experience in accounting and customer service; governmental accounting experience preferred.
• Possession of strong verbal, written, analytical, and interpersonal skills.

Material and equipment used:

• Personal computer and software programs including Caselle, Microsoft Office Suite, email, telephone, photocopier, and calculator.

Working conditions and physical requirements:

• Work is primarily performed in an office environment. Typical duties involve sitting, standing, walking, stooping, and navigating stairs. The position requires regular use of a computer and office equipment, filing, and occasional lifting or carrying of boxes or materials up to 10 lbs., and occasionally up to 25 lbs., with assistance. May encounter direct or indirect confrontation while working with the public. Extended or flexible hours may be necessary during billing cycles, budget preparation, audit periods or special town events.

The Town of Milliken is a drug-free workplace that provides employment opportunities in compliance with all pertinent federal, state, and local laws and Town values that promote employee participation in the delivery of quality services to and on behalf of the community. Accordingly, the Town celebrates diversity in the workforce.