Associate Director, Managed Services

Company OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified e-commerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI, and fuel incremental sales across the world's largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world's leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. 10 of the top 12 CPG brands work with us, including Coca-Cola, Nestle, Colgate-Palmolive, and Mondelez. We've raised over $200M from top investors such as SoftBank, Insight Partners, and Madrona. Learn more at commerceiq.ai.The RoleFueled by our customer and business growth, we're seeking a strong Customer Success Manager (CSM) or Customer Success Associate Director (CSAD) specializing in Search Advertising to plan strategies and manage advertising campaigns for our enterprise clients. This remote role in the U.S. has a strong preference for candidates located in the Chicago, IL area.What You'll DoUnderstand customer needs, then plan, organize, and manage all phases of a joint success plan, focusing on how we use our product to help customers meet those needs.Develop competitive strategies that align with client goals, considering the strengths of the retailer, how search will integrate with other channels, and the impact on the overall business.Manage end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces.Move the needle with respect to the client's KPIs and continuously showcase the value of CommerceIQ's platform throughout the engagement period.Analyze campaign performance data to identify trends, insights, and actionable recommendations.Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage platform capabilities effectively.Collaborate with internal teams to shape new features.What You'll BringBachelor's degree, preferably in Business, Marketing, Communication, Economics, or a related field.5+ total years of professional work experience.3+ years of experience running media and advertising engagements with customers, in a consulting/agency role.Experience managing e-commerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands, or experience at a large enterprise brand.Experience managing Amazon search marketing budgets in the multi-million dollar range.Well-versed in bid and budget management, content optimization, and promotion planning.An analytical approach to problem-solving with advanced Excel skills.Project management experience and ability to anticipate and mitigate risks.Proven experience working with VP, SVP, and C-level executives of enterprise-level companies.Excellent presentation and communication skills, including both oral and written.Track record of retaining and renewing enterprise customers in the SaaS space.Compensation and BenefitsThe typical base pay range for this role across the U.S. is USD $120,600–$147,800 per year. Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:Comprehensive medical, vision, and dental coverageA 401(k) retirement planShort-term and long-term disability insuranceLife insurancePaid parental leaveMonthly reimbursements for gym, phone, and internet10+ paid company holidays in each calendar year, and unlimited PTOWe are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other category prohibited by applicable law.J-18808-Ljbffr