Business Analyst - Senior

Job Title: Business Analyst - Senior

Location: Toronto, Ontario

Work Model: Hybrid

Duration: 6 months

Must Haves

• Power BI experience: 5+ years
• Power Automate experience: 5+ years
• 7+ years Support resource utilization tracking and management
• 7+ years Stakeholder management and reporting I&IT wide performance KPIs
• 7+ years Identify drivers to costs in IT operations and their corresponding savings levers. Align with stakeholders on delivering savings and track & report this on an ongoing basis
• 7+ years Hands-on experience with developing and implementing use cases in industry standard enterprise portfolio management tools (e.g. Asana, JIRA etc.)
• 7+ years Excellent MS office toolset knowledge and application (Excel, Powerpoint and MS-word)?
• Minimum of 3 days onsite (non negotiable)

Description / Responsibilities / Skills

Role Summary

• Provide comprehensive I&IT business analysis services to support diverse business and technology needs.
• Engage business stakeholders and subject matter experts to elicit, analyze, and validate business requirements.
• Contribute to business analysis policies, standards, processes, and best practices related to portfolio reporting tools and ensure consistency across the organization.

Experience & Skill Set Requirements

Required Skills and Experience

• Experience developing strategies, business cases, and cost-benefit analyses.
• Strong requirements gathering, documentation, and stakeholder engagement experience.
• Experience preparing presentations and briefing notes for various audiences.
• Development of power BI reports and data analysis
• Awareness of emerging I&IT trends and technologies.
• Excellent analytical, problem-solving, verbal, and written communication skills.
• Strong interpersonal, negotiation, and teamwork skills with proven ability to meet deadlines.

Desirable Skills and Knowledge

• Experience with information retrieval systems and tools.
• Knowledge of Information Management principles, policies, and practices.
• Ability to translate business and data requirements into technical specifications.
• Experience with business functional modeling, event modeling, and process mapping.
• Experience working in structured, object-oriented, and agile methodologies.
• Experience developing and applying business analysis performance measures.

Key Responsibilities

• Document business requirements to support effective I&IT solution development related to the roll out of industry standard portfolio reporting tools.
• Create and maintain business analysis artifacts such as functional and non-functional requirements and business rules.
• Conduct business modeling including use case, process, data flow, and data models
• Conduct stakeholder engagement activities including interviews, workshops, and mockups.
• Create collaterals related to changing management and communication to relevant stakeholders across I&IT
• Understand drivers and levers to OPEX savings related to hardware and software costs. Works with asset owners to identify savings and validate the savings with Finance
• Support hiring and onboarding of resources in I&IT
• Track and report Overtime and utilization of resources
• Monitor project progress, resolve issues, and report to I&IT management and stakeholders.
• Develop performance measures, traceability matrices, and conduct post-implementation follow-ups.