Collision Estimator

Built with Intent. Driven by YOU. Gerber Collision & Glass Our teams work to provide the elite infrastructure and supportive environment you need to be the best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success? Apply today. Commitment The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our “Greater Team” exceptional. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply. Job Description The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring alignment with all team members in achieving the repair facility’s KPIs. Key Job Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details Provide customers with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service Ensure compliance with all insurance client requirements, processes and metrics Ensure compliance with all WOW Operating Ways regarding customer drop‑offs, repair planning, customer communication, and delivery Communicate all customer requests and needs to appropriate team members Provide positive energy when greeting customers in person and on the phone Understand all required insurance programs and procedures Participate in daily “production walks” with the Management Team, as required Support all team members when required Participate in monthly Health & Safety and staff meetings (if required) Attend training, information sessions and workshops recommended by Store Manager Minimum Education and/or Experience Knowledge of repairs and OE guidelines High School Diploma or equivalent Awareness of where to look for answers Basic computer skills Compliance with DRP’s minimum of 1‑year experience Required Knowledge, Skills & Abilities Awareness of where to look for answers Basic computer skills Compliance with DRP’s minimum of 1‑year experience Must be willing to complete I‑CAR training Valid driver’s license The physical demands of your job must be met to successfully perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success Annual paid time off (PTO) plans Two weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week Six paid holidays annually Medical, prescription drug, dental & vision insurance effective Day 1 401(k) retirement plan with company match Employer‑paid short‑term disability & life insurance Additional voluntary life insurance Continuing education opportunities Free prescription or non‑prescription safety glasses annually Annual voluntary uniform stipend Voluntary daily pay option available Compensation Estimated $54,000 – $77,000 per year. Additional compensation may include commissions based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. This position may also be eligible for bonus opportunities tied to individual or business initiatives. Contact: Gerber Collision & Glass. Apply at gerbercareers.com. #J-18808-Ljbffr