Fire Sprinkler Service Manager

About Us: Since 1990, Patriot Fire Protection, Inc. has been an industry leader in fire prevention systems including design, fabrication, installation, maintenance, inspection and rapid response. With offices in Tacoma, Spokane, and Vancouver Washington, our mission is to provide the highest quality systems and services while protecting the lives and property of our customers. Learn more at .

Why You'll Love This Role: Our Vancouver Fire Sprinkler Service Department handles inspection, testing, maintenance, repair, and emergency response for water-based fire protection systems across Southwest Washington and the Portland metro. As the Sprinkler Service Manager, you'll own the inspection process, the deficiency-to-repair pipeline, and the department's SLAs and communication standards.

If you know sprinkler systems from the riser to the fire pump, and you want to further a service process that customers and AHJs trust, this role puts you at the center of work that protects lives and property every day.

What You'll Do:

• Estimating: Work with our Inspections, Testing, and Maintenance (ITM) team on detailed proposals and estimates for our service and repair work
• Scheduling and Emergency Response: Oversee scheduling and resource allocation to balance urgent requests and ongoing customer needs
• Customer and Vendor Relationship Management: Maintain strong relationships with customers, general contractors, and vendors; serve as primary point of contact for escalations
• Operational and Budget Management: Liaise with the Accounting team on job and customer setup, work orders, invoicing, and billing; manage material ordering, inventory control, and all operational considerations while closely monitoring costs

What We're Looking For:

• Education: High school diploma or equivalent required; associate's or bachelor's degree in Business Administration, Fire Protection, or related field preferred
• Experience: 5+ years of commercial fire sprinkler experience, including inspection, testing, maintenance, and repair of water-based systems
• Certifications: NICET Level III in Inspection and Testing of Water-Based Systems preferred; NICET Level II considered with strong leadership experience
• Technical Skills: Ability to read sprinkler shop drawings and as-builts; proficiency with Microsoft Suite and Google Suite
• Availability: Full-time in-office, Monday through Friday, 7:00am to 4:00pm
• Compliance: Drug screening and background checks will only be conducted after a conditional job offer is made. We evaluate criminal history based on its relevance to the job duties.
• Pay: $80,000 - $140,000 per year including incentive opportunities; pay depends on experience and qualifications

Perks of Joining Our Team:

• Competitive Benefits: Comprehensive health, dental, and vision insurance, 401(k) with company match
• Professional Development: Ongoing training and career advancement opportunities
• Collaborative Environment: Work with a supportive and enthusiastic team dedicated to excellence
• Impactful Work: Lead critical operations that directly contribute to customer safety and satisfaction

If you're ready to take your service management career to the next level and lead a dynamic team in a growing industry, apply now to become our Fire Sprinkler Service Department Manager!

Patriot Fire Protection, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, genetic information, national origin, disability, or protected Veteran status.