Customer Experience Intern

Cloudflare ·United States, San Francisco, CA On-site Full-time Entry Internship Job Description About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: San Francisco, CA About the role The Customer Advocacy Intern will support the team responsible for building, managing and growing customer marketing programs. Reporting to the Principle, Customer Advocacy Manager, the ideal candidate will be interested in a focus on customer storytelling and scaling customer programs in high growth SaaS companies. This is a fantastic opportunity to join a high growth company with a mission to build a better internet. What you’ll do You will shadow the Customer Advocacy Manager and work cross functionally with global teams in building customer stories, and scaling customer advocacy programs, including participation with enterprise customers across many industries. You will work with Strategy, Sales, Customer Success, Marketing, Product, and Communications. The candidate is an entry level intern who will work closely with the global strategy team. Success is measured by the ability to drive forward efficiently and at the speed of the business, learn how to use AI tools to drive efficiency, and deliver quality content. The main projects are: Customer References: Help support and fulfill sales 1:1 and RFP requests for customer references working with tools and across customer advocacy and account teams Manage/track customer references requests via customer marketing tools Support customer reference requests from key stakeholders across events, campaigns, product, analyst, and public relations teams Customer Advocacy: Help to qualify, develop and maintain a targeted pipeline of strategic customer relationships Help to qualify incoming nominations Contribute to the development of high quality, world‑class customer story content and promotion Advisory Boards and Councils: Shadow the process and contribute to our customer advisory boards/councils Help coordinate across many teams and executives, pre/post event success Responsibilities Collaborate with the Strategy team to develop and execute customer marketing strategies that align with business goals. Support the research, writing, and editing of engaging case studies, internal and external interviews, and other marketing collateral. Learn and support marketing and customer advocacy tech stack. Contribute to planning and brainstorming sessions, bringing creative ideas and new efficiencies using AI to the table. Support the team in analyzing advocacy activity performance and identifying opportunities for improvement. Contribute to monthly and quarterly reporting, including newsletters Desirable Skills, Knowledge, and Experience: Currently pursuing a degree in Journalism, English, Marketing, Communications, Business, or a related field. Available for a full-time 12-week internship, working from our San Francisco office 3-5 days a week during the fall (Sep-Dec). Ability to write clearly, concisely, and adaptably for various digital platforms and audiences. Strong research skills and a keen eye for detail. Excellent communication and collaboration skills. Curiosity and a proactive approach to learning and problem‑solving. A passion for technology and its impact on the internet is desirable. Compensation Compensation may be adjusted depending on work location. For Bay Area based hires: Estimated hourly rate of $27. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy‑centric public DNS resolver. This is available publicly for everyone to use – it is the first consumer-focused service Cloudflare has ever released. Here’s the deal – we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at View email address on click.appcast.io or via mail at 101 Townsend St. San Francisco, CA 94107. #J-18808-Ljbffr