Medical Assistant Lead

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Salary Range: $31.83 Overview Provides seamless, coordinated and compassionate care at every patient encounter as a Lead Medical Assistant throughout the Smilow Cancer Hospital Ambulatory Clinics. Works directly with the Ambulatory Clinical Practice Administrator to assist in facilitating patient flow. Troubleshoots problems with clinical equipment, manages inventory, orders supplies and coordinates daily assignments to provide optimal clinician support. Analyzes, plans and implements changes to support the primary mission of providing care to patients and improving clinical operations. Effectively and appropriately communicates recommendations to management. The Lead Medical Assistant provides support as a traditional medical assistant, flexing and floating as needed—for example, rooming, measuring and recording vitals, obtaining medical history and otherwise assisting clinical staff during patient visits—while also providing guidance and instruction to other medical assistants within the unit. Serves as a source of information for ongoing training and support issues. Onboards new medical assistants in the department. Anticipates and prepares for unit operational and clinical needs and adjusts staffing assignments as necessary. Acts as a liaison with appropriate vendors to ensure adequate inventory levels are maintained. Serves as a resource for clinical staff to facilitate complex and challenging patient care issues/needs. Escalates issues to the appropriate members of the healthcare team. Required Skills and Abilities Demonstrated ability to lead and orient other medical assistants on proper procedures, workflow and new medical equipment. Excellent critical thinking skills with the ability to respond effectively and appropriately when dealing with difficult or sensitive situations. Ability to serve as a role model for support staff, demonstrating strong communication skills, professionalism, and reliability. Demonstrated ability to distribute assignments to staff and provide guidance and oversight. Demonstrated proficiency with medical assisting standards and principles. Proven ability with operational processes in a medical setting. Preferred Skills and Abilities Oncology experience preferred. Principal Responsibilities Instructs and acts as a source of information for a minimum of three medical assistants. Serves as a source of information for ongoing training and support issues pertaining to the section; identifies areas for improvement in workflow, systems, coverage, and continuity of care issues. Effectively and appropriately communicates recommendations and suggestions to management; ensures the clinic runs at optimal efficiency and is staffed appropriately. Provides guidance and instruction to medical assistants on ongoing clinic operations. Ensures staffing levels are sufficient, all examination rooms and clinical areas are appropriately stocked, and all equipment is properly maintained and in compliance with requirements; determines appropriate inventory levels and maintains them in anticipation of clinic needs. Selects, sets up, and maintains medical supplies and equipment; serves as a resource for medical staff and clinicians to resolve patient conflict and other complex care issues. Prepares patients for continuing care after treatment and ensures continuity of treatment plan; schedules and coordinates patient and test appointments as needed; provides alternative solutions to problems and offers resolutions to scheduling issues and conflicts. Provides physical care and carries out therapeutic and medical regimens; obtains patient histories and medical information; assesses, reports, and records vital signs and measurements; collects specimens. Observes patients for physical or emotional changes, reports observations, and facilitates timely processing of referrals for internal and external vendors. Coordinates and oversees preceptorship, mentoring, orientation, and training for all new medical assistants within the section; develops training curriculum; oversees chart preparation and adherence to visit-type guidelines to support and improve efficiency for each clinician’s schedule. Enters registry data as required and on a timely basis; may provide training and oversight to other medical assistants as registries continue to develop; may provide additional administrative support, including front desk coverage, as directed. Required Education and Experience Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate’s degree; or little or no work experience and a Bachelor’s degree in a related field; or an equivalent combination of experience and education. Required License(s) or Certification(s) Certification by the American Association of Medical Assistants of the American Registry of Medical Assistants (or the ability to obtain certification/registration within 90 days of employment). Location and Work Model 20 York Street, New Haven, Connecticut. On‑site. Full time. Background Check Requirements All candidates for employment will be subject to pre‑employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy. Posting Disclaimer and Equal Opportunity The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job‑related duties through their hiring department. University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note Yale University is a tobacco‑free campus. #J-18808-Ljbffr