Assistant Store Manager

Assistant Store Manager

As an Assistant Store Manager at L'Occitane, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The fundamentals of what you'll do:

• Be the host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize guest experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an open mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let success drive you: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a team culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

We are committed to the planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets. The pay range for this position is $19.96 - $22.95 per hour (depending on skills and experience).