Supervisor

JOB DETAILS

Café & Micro Kitchen Supervisor

Infuse Hospitality | San Francisco, CA

About the Role

Infuse Hospitality is seeking a dynamic, service-driven Café & Micro Kitchen Supervisor to support daily barista and micro kitchen operations at a client site in San Francisco. This entry-level management opportunity is ideal for a hospitality professional ready to take the next step in their career and develop their leadership skills in a fast-paced, client-focused environment.

Working closely with the site manager, the Supervisor will help lead the team, maintain exceptional service standards, and ensure consistent execution across daily café and micro kitchen operations. The ideal candidate is hands-on, organized, and passionate about delivering memorable guest experiences while supporting operational efficiency and team development.

Key Responsibilities
Leadership & Team Development

• Partner with the site manager to execute operational priorities and achieve service goals.
• Lead, train, and coach baristas to deliver consistent, high-quality service.
• Foster a positive team culture built on hospitality, accountability, collaboration, and professionalism.
• Provide real-time feedback and coaching to support employee performance and development.
• Assist with scheduling, hiring, ordering, and staffing coordination based on operational needs.

Café & Micro Kitchen Operations

• Oversee daily café and micro kitchen execution, ensuring products are properly stocked, replenished, presented, and maintained to established service standards.
• Maintain beverage preparation standards, recipe consistency, product quality, and efficient service times.
• Monitor inventory levels for coffee, beverages, snacks, and other café products to ensure availability throughout operating hours.
• Assist with ordering, receiving, stock rotation, inventory organization, and waste reduction.
• Ensure equipment is operational, service areas remain clean and organized, and opening, closing, and replenishment procedures are completed consistently.

Service Execution

• Coordinate daily service activities, including setup, execution, restocking, and breakdown.
• Ensure appropriate staffing, equipment readiness, and product availability throughout service.
• Collaborate with clients, hotel partners, and internal teams to support seamless service delivery.
• Maintain operational readiness and respond proactively to changing business needs.

Guest & Client Experience

• Deliver warm, professional, and attentive hospitality across all guest touchpoints.
• Address guest concerns and client feedback promptly and professionally, using effective service recovery practices.
• Build positive relationships with guests, clients, hotel partners, and team members.
• Consistently uphold the service standards and brand expectations of Infuse Hospitality and the client site.

Financial & Operational Performance

• Support the management of labor, cost of goods sold, inventory, and operating expenses.
• Follow established cost-control procedures while maintaining product quality and guest satisfaction.
• Assist with tracking key performance indicators (KPIs), reviewing operational results, and identifying opportunities for improvement.
• Help improve efficiency, minimize waste, and support overall café performance and profitability.

Compliance & Standards

• Maintain compliance with applicable health, food safety, sanitation, and workplace safety requirements.
• Keep café, micro kitchen, storage, and service areas clean, organized, and well maintained.
• Conduct routine operational checks and ensure equipment and workspaces meet established standards.
• Follow all Infuse Hospitality policies, procedures, and client-specific requirements.

Qualifications

• At least one year of experience in hospitality, café, or food and beverage operations.
• At least two years of barista experience, preferably in a high-volume environment.
• Demonstrated leadership potential, strong organizational skills, and attention to detail.
• Excellent communication and interpersonal skills, with a polished, client-facing presence.
• A guest-first mindset and a passion for delivering exceptional hospitality.
• Ability to multitask, prioritize responsibilities, and remain composed in a fast-paced environment.
• Flexibility to work early mornings, weekends, and varying schedules as operationally required.
• Valid Manager-level ServSafe certification, as required for the position.

What Success Looks Like

• Consistent, efficient execution of daily café and micro kitchen operations.
• High-quality, consistent beverage preparation and a welcoming, polished guest experience.
• A well-trained, engaged team that consistently meets service expectations.
• Positive client relationships and responsive resolution of guest concerns.
• Effective inventory management, waste reduction, and support of financial goals.
• Strong adherence to food safety, sanitation, and operational standards.

About Infuse Hospitality

Infuse Hospitality, part of the Phoenix3 Collective portfolio, provides culinary and hospitality solutions for corporate workplaces, specialty venues, and the activation of mixed-use spaces. With a passion for authentic experiences and a commitment to thoughtful innovation, Infuse is redefining how hospitality enhances the places where we work, gather, and connect. Infuse currently operates dining locations nationwide.

Learn more at

Ready to Grow With Us?

You do not need to meet every qualification to make an impact in this role. We recognize that candidates bring different experiences, strengths, and perspectives to the workplace. At Infuse Hospitality, we value curiosity, initiative, and a willingness to learn.

If you are passionate about hospitality, enjoy supporting a team, and are ready to grow as a leader, we encourage you to apply.