Senior Business Analyst, Data & Technology

This Opportunity

As a Senior Business Analyst at Heitman, you will be responsible for supporting the Corporate Finance business application portfolio. You will be expected to collaborate closely with our business users, technology team, 3rd party technology vendors and other internal stakeholders during the various phases of the software development lifecycle and be responsible for completing multiple projects while adapting to changing priorities in order to meet project deadlines and specifications, and be expected to provide post-implementation support including application enhancements, version upgrades and resolution of any ongoing issues. You will also be participating as an applications specialist in the integration of Corporate Finance data into Heitman's cloud-based data and business intelligence platform to expand our vast data and analytics capabilities.
Business Analysis & Project Management

Develop detailed project execution plans to monitor and track progress based upon deliverables and prepare/present regular project status reports and issues to the Corporate Finance business unit.
Create business requirements documents, application process workflows and data diagrams, and other formal artifacts to enable the design, development, installation, modification and documentation of assigned applications.
Work with internal and external resources within the parameters of the overall project plan to gather requirements and accomplish objectives, including planning and leading requirement analysis and clarification sessions, and requirements change management.
Support testing efforts, including but not limited to: writing, prioritizing and executing test cases, prioritizing and supporting resolution of bugs, coordinating testing cycles with end users and obtaining testing sign-off.
Assist team members in clearing roadblocks to the original plan as necessary to ensure successful project implementation and following up with the customer to confirm satisfaction with the implementation.
Participate as an application specialist on Heitman's data/business intelligence initiative, representing the Corporate Finance business applications that you will be responsible for supporting.
Business Application Support

Manage the vendor relationship for supported applications including invoice approvals, contract reviews and general management.
Support and enhance the existing application portfolio with additional functionality, enhancements, and integrations with backend systems.
Perform configuration changes in applications as required, following standard policies and procedures.
Create and maintain training materials for end users.
Analyze incoming requests and categorize them appropriately as application bugs versus major/small enhancements for tracking/triaging/training.
Conduct regular application reviews to detect data integrity and performance throughput issues and identify areas of improvement.
Design and implement data quality checks to identify data integrity issues with existing and proposed systems and implement remedial solutions.
Document, assess severity, and communicate issues within the applications and their processes to the end users. Take ownership of resolving issues in an effective and timely manner: engaging appropriate internal/external resources as appropriate and updating business clients on progress towards resolution. Escalate/inform any high severity and/or critical issues to the relevant stakeholders.
Diagnose and resolve user problems and questions, educate users on resolutions, and assist with navigating the platform promptly and professionally. Escalate problems as necessary to ensure awareness and seek assistance with resolution.
Manage timely application upgrades as required; utilize requirements documents to develop test scripts and work with business stakeholders and perform necessary testing and user acceptance testing where appropriate.
Qualifications

At least 5 years of experience in Microsoft Dynamics 365 Finance & Operations (D365).
Excellent analytical and problem-solving skills, adept at identifying root cause and championing solutions.
Ability to translate technical terms into clear customer-oriented language, and converse with both end-users and technology team members.
Demonstrated experience of collaborative work with all stakeholders: functional experts, 3rd party technology vendors, technology team and end users.
Sufficient-level of technical background (system architecture and application portfolio) to develop and foster highly-credible partnership with project teams and technology colleagues, and accurately and objectively evaluate complex project risks and issues.
High attention to detail and strong communication skills, both written and verbal.
Bachelor's Degree in Computer Science/Business or related field or equivalent.
Minimum 3 years of hands-on SQL and PowerBI experience.
Basic understanding of accounting required.
Hybrid office presence required.
Job Location and Travel

This position is based in our Chicago office.
Our teams work in a hybrid environment and in-office days vary by team.
The Firm

Founded in 1966, Heitman is a global real estate investment management firm. Our mission is to lead the evolution of real estate through investments that fulfill the needs of people and communities in a world of constant change. To learn more about our organization and culture, .
Total Rewards (Compensation, Benefits & Perks)

At Heitman, we believe that our success is driven by the success of our team members. That's why we use market data to ensure competitive compensation for every role, reflecting our commitment to investing in our team. When we grow, you grow!
The expected annual base salary range for this role is $110,000-$135,000 and will be further discussed during the interview process. This range represents what Heitman reasonably and in good faith believe s we would pay a qualified candidate for this role at the time of posting (based on a full-time equivalent schedule). Your actual base salary placement will depend on factors such as (but not limited to): your relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition, all of our team members are bonus eligible and participate in a generous annual bonus plan, with the percentage varying based on your role and level, ensuring that your contributions are recognized and rewarded.
In alignment with our People First core value, we offer rewarding careers that focus on both personal and professional growth. We are dedicated to helping you and your family thrive, both in the office and at home. To support this, we provide competitive compensation and a leading-edge, human-centric benefits package.
Additional Information

Candidates applying for roles requiring travel must hold a valid, non-expired driver's license.
Equal Employment Opportunity: Heitman is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.

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