Social Media Investigator

Job Description

Job Description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Become One Of Our Success Stories!  

• Starting Wage $24.00 / Hour
• 8 AM- 4 PM Full Time Shift Available.
• Medical, Dental, And 401K Benefits After 60 Days For Full Time Employees!
• Join The Nation's Largest Security Company, Expanding Internationally!
• Paid Orientation And Training!

Allied Universal® is hiring a Social Media Investigator. The Social Media Investigator uses social media and other open-source information to help detect, investigate, and flag threats to a high level customer’s business, including physical security risks, scams, and other issues that could harm the organization or its employees.

RESPONSIBILITIES:

• Conduct social media and open-source research to support investigations involving potential physical security threats, scams or other business-impacting concerns
• Support escalation processes by identifying urgent or high-risk indicators and communicating them clearly and promptly
• Identify, assess, and document relevant social media accounts, posts, profiles, pages, groups, images, videos, usernames, aliases, connections, and other digital indicators
• Follow set processes and procedures for data input and recognize when escalation is appropriate
• Collaborate with teammates while maintaining confidentiality and appropriate handling of sensitive information
• Understand emerging social media trends, platform changes, terminology and online behaviors that may affect investigative techniques or risk detection
• Produce accurate, well-documented investigative findings within expected timelines
• Proactive research and review of highly targeted individuals
• Identify relevant social media activity, digital indicators, and contextual information that support case development
• Escalate potential risks promptly and appropriately
• Maintains confidentiality and follows applicable procedures for handling sensitive information
• Builds effective working relationships with investigative, security, legal, compliance, and business partners

QUALIFICATIONS:

• Must possess one of the following:
  • Bachelor’s degree in Business; Criminal Justice; Communication; Library, Information, or Political Science; or related field of study
  • Associate’s degree in Business; Criminal Justice; Communication; Library, Information, or Political Science; or related field of study with a minimum of four (4) years of relevant experience in a research-focused position
  • High school diploma or equivalent with a minimum of six (6) years of relevant experience in a research-focused position
• Minimum of one (1) year of experience in a research-focused position
• Basic skills in Microsoft Office (Word and Excel)
• Excellent oral and written interpersonal skills, including the ability to work collaboratively with all levels of staff and management
• Strong analytical and decision-making ability
• Ability to initiate and coordinate activities to meet goals and objectives
• Ability to demonstrate the highest level of ethics and integrity
• The ability to handle multiple priorities simultaneously and deliver high-quality results
• Time management skills and the ability to consistently meet deadlines
• Able to work independently in a team atmosphere
• Strong analytical and critical-thinking skills, with the ability to evaluate incomplete, conflicting, or rapidly changing information
• Ability to work independently, manage competing priorities, and escalate concerns appropriately
• Basic familiarity with financial services terminology and related business concepts
• Investigative tenacity; demonstrated ability to pursue action thoroughly and creatively while remaining objective and evidence based; curiosity and persistence in solving complex or ambiguous problems
• Problem-solving skills; able to break down ambiguous issues, tests assumptions, and identifies practical paths forward
• Digital fluency; demonstrated understanding of how users communicate, organize, and obscure activity across social media and online platforms; familiarity with major social media platforms, online communities, messaging environments, and publicly available web-based research sources
• Business acumen; able to apply foundational knowledge of financial services and trading concepts to investigative context
• Attention to detail; capture accurate information, preserves context, and avoids unsupported conclusions.

PREFERRED QUALIFICATIONS:

• Experience related to analytical work, including conducting social media investigations, open-source intelligence research, fraud investigations and/or threat assessments
• Working knowledge of trading and financial services concepts such as equities, options, fixed income, cryptocurrency, market events, regulatory sensitivity or insider trading risk
• Experience using Boolean search techniques, public records, online databases, social media monitoring tools, or investigative research platforms a plus

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Company's retirement plans
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: