Assistant General Manager

Overview Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll be responsible for leading a store team, developing sales specialists, driving sales targets, and supporting store financials and merchandising. You’ll create an outstanding in-store experience that helps customers choose our wireless products and services. Are you someone who thrives in a competitive atmosphere while having fun with your team? If you enjoy helping others grow and delivering results, Victra could be the right fit. Apply today! We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration . Responsibilities Lead your team by resolving customer issues and assisting with customer transactions. Take direction from the store leader on day-to-day operations. Set and share daily/weekly/monthly goals with the sales team. Provide training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic. Identify selling skill gaps and build development plans to help the team meet and exceed sales metrics and quota assignments. Run store operations – analyze staffing needs, report financial and sales data, handle cash, ensure compliance, and open trouble tickets with Facilities/Network/IT as needed to maintain store uptime and functionality. Monitor inventory by restocking shelves, maintaining device security, and managing store cleanliness. Lead store merchandising and planogram compliance in alignment with company expectations. Complete store opening and closing activities. Collaborate to attain store targets daily/weekly/monthly. Benefits Paid Training Premium Health, Dental, and Vision Insurance Paid Maternity Leave 401K Match Tuition Reimbursement 50% off Verizon Service VNation Disaster Relief Referral Bonus Frequent Contests Career Advancement Opportunities Compensation We are proud that Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $16.00 plus uncapped commission. What We Are Looking For You thrive in a sales environment and enjoy developing and motivating a team to achieve goals. You set high standards and know how to motivate others to perform at their best. You are open to new ideas, relate well with diverse people, and are attuned to others’ needs to help them perform at their best. What You Will Need To Have Background in customer service within the retail, restaurant, or wireless industry preferred 1-2 years of experience in a customer service or leadership role Management experience in a commissions-based sales environment Proven track record of achieving challenging team and individual sales goals Ability to balance multiple priorities in a multifaceted environment Set goals, evaluate performance, and develop a high-performing team Basic interview skills and enhanced staffing knowledge High school diploma or GED One or more years of customer service, preferably in a retail or sales environment Willingness to work evenings, weekends, holidays, and peak periods At least 18 years of age Legally authorized to work in the United States Physical Requirements Ability to lift ten pounds Ability to stand for long periods of time Training Requirements All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of their official start date. Dual General Managers are required to attend and complete a 3-day General Manager University (SMU) training program within 30 days of NHU. Various online and computer-based training will be required throughout employment with Victra. Equal Employment Opportunity We are proud to be an equal opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. #J-18808-Ljbffr