Application Support Supervisor

Job Description

Job Description

Description:

Job Title: Application Support Supervisor

Department: Information Technology

Reports To: VP, Information Technology

FLSA Status: Exempt

Travel: 10%

Job Summary

The Application Support Supervisor role is responsible for leading and driving initiatives related to Altor’s financial and business systems, including the Company’s ERP, NetSuite. Additionally, this role is responsible for the development, implementation, delivery, maintenance, continuity, and support of NetSuite, ensuring that all users are well-trained and equipped with the knowledge to effectively utilize the system to its fullest potential. The Application Support Supervisor will work closely with cross-functional teams to maintain connectors with other software used in the organization. The ideal candidate for this role is a dynamic and motivated individual who can collaborate with internal stakeholders, external consultants, and other teams to understand requirements and translate them into actionable steps.

Essential Duties & Responsibilities

• Provide leadership, development, and oversight of assigned staff to develop a high performing team that consistently exceeds companywide objectives.
• Oversee the maintenance and daily management of business applications, providing general system administration.
• Prioritize and independently execute activities based on tickets and support requests.
• Collaborate with 3rd party services, IT team members, and internal stakeholders to manage system configuration, integration across systems, data migration and user role set up and maintenance.
• Maintain up-to-date knowledge of business application functionality, industry trends, technologies, and best practices.
• Develop, run, distribute, implement, and support in-depth dashboards, searches, and operational reports to Altor functional leaders.
• Manage custom fields, forms, records, lists, and workflows to meet business requirements, including User Acceptance Testing tasks.
• Build, implement, and maintain proper system permissions access for all user roles.
• Ensure system configuration, data integrity, and adherence to all system-related policies and procedures.
• Provide front-line support for all users, addressing NetSuite, data maintenance, roles and authorizations, and other business application-related inquiries.
• Design and implement integration strategies for seamless data flow between applications and systems and troubleshoot any data integration issues.
• Perform ETL (Extract, Transform, Load) of data across systems, conduct data validation checks to ensure accurate and complete data integration that is in accordance with quality assurance processes.
• Ensure compliance with data governance policies and security standards for NetSuite.
• Support the audit process and implement audit report recommendations.
• Create customizations, scripting, and workflows for NetSuite, working with vendors as needed.
• Document integration processes, data flows, customizations and transformation rules for future reference.
• Monitor integration processes, identify areas for improvement, and implement performance optimizations.
• Serve as the primary point of contact for NetSuite support and all 3rd party integration partners.
• Collaborate and partner with internal stakeholders to ensure that the design and functionality of the Enterprise Resource Planning (ERP) system is driving value and efficiency for the organization.
• Review NetSuite upgrades to assess their impact on processes, configurations, and customizations.
• Analyze complex problems and leverage NetSuite capabilities to provide effective solutions.
• Be available on-call 24/7 for system support as needed.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Requirement/Work Experience

• Bachelor's degree with a technical or business management major from an accredited college/university, or equivalent combination of training and experience.
• At least 2 years of leadership experience is preferred.
• Ability to travel to sites for support or project deployment, as needed.
• Manufacturing experience preferred.

Computer Skills

To perform this job successfully, an individual should be proficient with Microsoft Office -- MS Word, Excel, PowerPoint.

At least 5 years of NetSuite experience, including expertise in creating dashboards, custom fields, forms, saved searches, reports, and workflows.

Good knowledge of at least one scripting language.

Core Values

Our core values define how we work and what we expect from every associate. The ideal candidate will consistently demonstrate these values in performing the responsibilities of this role. Each core value represents essential behaviors and competencies aligned with the duties and qualifications of the position.

• Accountability – We take full responsibility for our actions and outcomes, ensuring transparency and trust with our stakeholders, customers, associates, and the environment. Competencies: Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization and Learning Agility
• Innovation – We champion creativity and collaboration, continually striving to deliver groundbreaking solutions that transform our industry and exceed expectations. Competencies: Creativity & Curiosity, Continuous Improvement, Vision & Strategic Thinking, and Collaboration & Teamwork
• Integrity – We uphold the highest ethical standards of honesty, transparency, and ethical behavior in every decision and action, fostering trust at all levels in our organization. Competencies: Honesty, Consistency & Dependability and Commitment to Excellence
• Adaptability – We embrace change agility and resilience, staying flexible and proactive in a constantly evolving world. Competencies: Communication, Results Oriented and Flexibility
• Caring – We prioritize the well-being of our people, communities, and business partners, recognizing that their success and happiness are vital to our own. Competencies: Organizational Savvy, Risk Management, Compliance, Diversity, and Empathy
• Passion – We are driven by a relentless pursuit of excellence, demonstrating determination to succeed while maintaining humility and respect for others. Competencies: Commitment, Persistence & Tenacity, Humility and Respect

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of most office environments. The noise level in the work environment is usually low to moderate level.

The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper.

#LI-MR1