Head of AI-Driven Guest Experience
Pentice
Cloud9, an AI-native luxury short-term rental operator in Chicago, is seeking to build a guest-experience engine from the ground up. Day one there is no machine to inherit; you will own the standards, SLAs, escalation logic, QA scorecard, coaching cadence, and the team that executes them. You will wire tracking to run on numbers, use AI as the engine for triage, first-draft replies, and alerts, and deliver luxury-grade response across the portfolio. #J-18808-Ljbffr Pentice
Vacancy posted 4 days ago
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