Service Advisor

We are seeking a skilled Service professional to join our nationally recognized team at our Etna, OH, location. At Ohio Peterbilt, a division of Ohio Machinery Co., we're not just about trucks; we're about building futures. As part of our commitment to excellence, we invest in our employees through comprehensive training and development programs, ensuring they have the skills to excel in their roles. We also offer competitive benefits that support both your professional and personal growth. JOB SUMMARY The Service Advisor’s role is to assist in managing and maintaining the efficiency, professionalism, and profitability of the service department. Also responsible for general clerical and administrative duties within the Service Department. This individual will answer incoming calls to the Service Department, direct callers to the appropriate colleague, set up appointments for service customers, translate customer-reported problems into actionable work orders for technicians to complete, and consult with technicians about necessary repairs and alternative options that can be offered. JOB QUALIFICATIONS Education: A high school diploma or equivalent is required, and a college degree is preferred. Experience: Must have at least three years of experience, with a working knowledge of industry products, repairs, and parts. KEY COMPETENCIES Strong Communicator: possesses excellent written and verbal communication skills. Self-starter & Problem-solver: with strong organizational skills. Customer Service Excellence: Providing outstanding service to all customers both internally and externally. Computer Skills: Basic computer skills including Microsoft applications. EMPLOYEE BENEFITS 401(k): Match and employer discretionary contribution. Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year. Financial Access: Membership in a credit union is available. Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage. Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation. Compensation: Base pay, annual bonus potential, and company success share bonuses. PHYSICAL REQUIREMENTS Manual Dexterity: Regular repetitive use of hands, wrists, and fingers will be required. Must be able to operate office equipment requiring repetitive hand movement and fine coordination, including the use of a computer keyboard. Mobility: Frequently required to sit or stand for prolonged periods. Occasionally will stoop, bend, kneel, crouch, reach, and twist. Strength: May occasionally lift and/or move light to moderate amounts of weight. Work Environment: The noise level can vary from quiet in office settings to moderate or loud in other situations, with sudden loud noises possible. EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Additional Postings available from Ohio Peterbilt #J-18808-Ljbffr