Service Writer

Job Description

Job Description

Service Writer 

South Florida Caterpillar dealer is seeking a  Service Writer . This individual will create, update, close and invoice service calls while working with the customer to obtain POs. The service writer works with the foreman and service manager on specific tasks. The individual chosen will help in monitoring all phases of the communication process between the service department and customer. This position is responsible for proactively contacting Customers with a machine in the service shop and field actively being repaired.  Customers will be updated with current tech availability, machine repair status, as well as information on parts availability issues. Understand, update and utilize our customer relationship management system and other customer dealership information-based systems. Dedication to relevant continuous personal learning and development. openness to participate in related product support projects and assist the department in other tasks when the need arises. Represent the company in an ethical and professional manner. Needs to have strong phone and verbal communications skills. Active listening skills. Proficient computer skills and the ability to work in a team environment. Will maintain thorough records of all conversations in Microsoft Dynamics 365 and CAT Interact. Must be a high school graduate.

Kelly Tractor Co. serves its customers with a wide variety of machines from some of the world’s foremost manufacturers, including but not limited to: ABI Hose reels, Caterpillar, CAT Lift trucks, Genie aerial lifts, Harlo, JLG scissor lifts, Jungheinrich lift trucks, Kalmar, Mitsubishi Forklift Trucks, IMT Drill Rigs, Landpride, Link-Belt Cranes, Marden Industries, Massey Ferguson AG Tractors, Fendt Rogator, Schulte, Sullair, Sullivan Palatek, Supertrak, Terragator, Wacker Neuson, Weiler paving products and many more!
Since 1933, Kelly Tractor Co. has provided rentals, leasing, sales and servicing of all types of construction and industrial equipment to the following markets: highway and bridge building, water and sewer, land development, housing, aggregate quarries, agriculture, warehousing, seaports, marinas, and other markets.
Kelly Tractor Co. and its affiliates employ more than 500 people in South Florida and more than 150 of them provide parts and service support. The company is headquartered in a 240,000 square-foot complex in Miami, with branch locations in Davie, West Palm Beach, Clewiston, Fort Myers, Fort Pierce, Orlando (CAT/Used forklifts and Link-Belt cranes, and Mulberry (IMT drill rigs, Link-Belt Cranes).

Company Description

Kelly Tractor Co. serves its customers with a wide variety of machines from some of the world’s foremost manufacturers, including but not limited to: ABI Hose reels, Caterpillar, CAT Lift trucks, Genie aerial lifts, Harlo, JLG scissor lifts, Jungheinrich lift trucks, Kalmar, Mitsubishi Forklift Trucks, IMT Drill Rigs, Landpride, Link-Belt Cranes, Marden Industries, Massey Ferguson AG Tractors, Fendt Rogator, Schulte, Sullair, Sullivan Palatek, Supertrak, Terragator, Wacker Neuson, Weiler paving products and many more!\r\nSince 1933, Kelly Tractor Co. has provided rentals, leasing, sales and servicing of all types of construction and industrial equipment to the following markets: highway and bridge building, water and sewer, land development, housing, aggregate quarries, agriculture, warehousing, seaports, marinas, and other markets.\r\nKelly Tractor Co. and its affiliates employ more than 500 people in South Florida and more than 150 of them provide parts and service support. The company is headquartered in a 240,000 square-foot complex in Miami, with branch locations in Davie, West Palm Beach, Clewiston, Fort Myers, Fort Pierce, Orlando (CAT/Used forklifts and Link-Belt cranes, and Mulberry (IMT drill rigs, Link-Belt Cranes).