Treasury Management Support Specialist I

Job Description

Job Description

Description:

*Location specifics can be discussed with Hiring Manager*

Perform various tasks associated with Treasury Management (TM) products and services. Provides operational support to the TM Operations & Product Manager and customer service support to TM Sales Officer, Relationship Managers, and TM Customers 

Requirements:

Job Responsibilities

1. TM Customer Service & Operations – 75%

· Accountable for onboarding & continued maintenance/requests of all TM customers.

· Setup products/services (including account analysis)

· Maintain customer files and prepare new legal agreements/contracts for online banking customers.

· Provide customer service related to temporary limit increases on TM service transactions. 

· Research, compile data and prepare periodic reviews for TM customers. 

· Archive and index completed forms into image system.

· Accountable for the opening of new business deposit accounts for TM customers.

o Includes check, deposit tickets & endorsement stamp ordering and other new account related tasks.

· Process various banking transactions for TM customers such as funds transfer, deposits, wire transfers, debit card increases, stop payments, etc. 

· Handle incoming telephone support for TM customers

· Hardware installation for Remote Deposit Capture and ongoing support for TM customers

2. Reporting – 20%

· Prepare and review various monthly and quarterly reports.

3. Other – 5%

· Provide back-up to Merchant Services.

· Explain bank services and charges to customers.

4. Other duties as assigned. 

Competencies Required  

1. Customer Focus: 

• Is dedicated to meeting the expectations and requirements of internal and external

 

customers

 

• Gets first-hand customer information and uses it for improvements in products and

 

services

 

• Acts with customers in mind

 

• Establishes and maintains effective relationships with customers and gains their trust and

 

respect

1. Integrity & Trust: 

• Is widely trusted

 

• Is seen as a direct, truthful individual

 

• Can present the unvarnished truth in an appropriate and helpful manner

 

• Keeps confidences

 

• Admits mistakes

 

• Doesn't misrepresent him/herself for personal gain

2. Problem Solving: 

• Uses rigorous logic and methods to solve difficult problems with effective solutions

 

• Probes all fruitful sources for answers

 

• Can see hidden problems

 

• Is excellent at honest analysis

 

• Looks beyond the obvious and doesn't stop at the first answers

3. Time Management: 

• Uses his/her time effectively and efficiently

 

• Values time

 

• Concentrates his/her efforts on the more important priorities

 

• Gets more done in less time than others

 

• Can attend to a broader range of activities

4. Timely Decision Making: 

• Makes decisions in a timely manner, sometimes with incomplete information and under

 

tight deadlines and pressure

 

• Able to make a quick decision