Clinical Client Care Manager

Salary Range: $85,000.00 To $98,000.00 Annually Organization: Care Indeed, Inc. Department: Operations About Us Two compassionate visionaries embarked on a transformative journey when Dee and Vanessa founded Care Indeed Home Health Care in the heart of the San Francisco Bay Area. Their mission was to revolutionize the way care was delivered to seniors and individuals in need, expanding into medical staffing and ensuring compassion remains at the core of their legacy. Position Overview The Clinical Client Care Manager is a full‑time role dedicated to delivering exceptional care for elderly clients. The role involves conducting comprehensive in‑home assessments, developing goal‑oriented care plans, overseeing case management for up to 26 clients, managing medication administration and refills, and coordinating care among clients, families, and medical providers. Additional responsibilities include building relationships with referral sources, training field staff, leveraging community resources, and continuously enhancing quality of care. Responsibilities Client Relationship and Business Development Develop and maintain relationships with referral and present sources to build a robust pipeline of new clients Engage with clients, their families, doctors, and medical staff to ensure effective communication and care delivery Cultivate and maintain extensive knowledge of community resources available to older adults Collaborate with professionals and advocate for clients’ needs to ensure they receive comprehensive care Client Assessments and Care Planning Oversee all aspects of case management for up to 26 clients Manage medication administration and refills Conduct comprehensive in‑home geriatric assessments Develop goal‑oriented, written care plans that outline client issues and recommend services and solutions, discussing these plans with clients and their families Implement and update care plans as needed, ensuring they reflect current and evolving client needs Field Work and Quality Assurance Conduct in‑home or virtual sales assessments to determine client care needs and facilitate a smooth transition from inquiry to care initiation Maintain and update accurate client records using internal systems Build and sustain strong relationships with RCFE facilities, ensuring field employees adhere to facility guidelines regarding appearance, punctuality, and professionalism Document all field visits accurately to support continuous improvement in service delivery Care Coordination and Communication Serve as a liaison between elderly clients, their families, and service providers to effectively coordinate all aspects of care Maintain regular communication with family members and appropriate professionals to ensure care is delivered safely and effectively Monitor client progress and adjust the care plans as necessary based on contract requirements Negotiate family dynamics to ensure the successful implementation of the care plan while promoting client wellness and autonomy Additional Responsibilities Track client interactions, facility performance, and overall field activities, collaborating with management to update procedures and training materials as needed Respond promptly to clients and participate in care conferences when required Assist with nursing duties, including admitting and discharging residents and preparing necessary assessments to ensure uninterrupted, high‑quality care Job Conditions Exposure to bloodborne pathogens: Limited Lifting requirements: Minimal; up to 25 pounds Travel requirements: Yes; local only to clients, facilities, and other offices for training and meetings Mobility expectations: None Physical or other special requirements associated with the job: None Communication requirements: Must be able to communicate clearly via email, letters, in‑person, and over the telephone in English. Fluency in languages other than English is preferred but not required Qualifications Must be a Registered Nurse in the State of California Bachelor’s degree in social work, psychology, counseling, rehabilitation, gerontology, nursing, or sociology required Minimum of 2 years of nursing experience, preferably in‑home care, with a focus on assessments, reassessments, and medication management Experience in quality assurance, performance evaluation, or supervisory roles within Residential Care Facilities for the Elderly (RCFE) is preferred Strong interpersonal and communication skills to establish rapport with clients and their families, as well as to collaborate effectively with the Operations team Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines Reliable transportation and willingness to travel within the assigned territory Commitment to providing exceptional client care and support, as well as a strong interest in professional growth and development Proficient with Microsoft applications: Outlook, Word, Excel, and PowerPoint Capable of managing stress and thriving in fast‑paced, dynamic environments while supporting continuous improvement initiatives As part of our final selection process, candidates are required to provide two professional references and one personal reference . Please note that an offer of employment is contingent upon the successful validation of these references by our hiring team. Other Requirements Valid Auto Insurance COVID Vaccine Work Hours Monday to Friday, 09:00 AM to 05:30 PM, and occasional weekends as needed Care Indeed is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr