Veterinary Assistant / Client Service Representative - Mesa Veterinary Hospital

Overview Care for animals. Support your team. Make a difference every single shift. At Mesa Veterinary Hospital, we know it takes a village to care for pets, and this role is the vital connection between excellent medical care and an exceptional client experience. Located in Golden, CO and Lakewood, CO, our hospital serves a vibrant community of pets and people. What You’ll Be Doing (Hybrid VA + CSR Role) This position blends client-facing responsibilities with hands‑on patient care, creating a dynamic and engaging workday. Veterinary Assistant Assisting doctors and technicians in exam rooms and treatment areas. Safely restraining patients during exams and procedures. Supporting laboratory testing, including blood, fecal, and urine samples. Administering medications as directed. Preparing patients for procedures and supporting surgery workflow as needed. Monitoring patients and reporting changes to the medical team. Cleaning and sanitizing exam rooms, kennels, and equipment to maintain a safe, efficient hospital. Customer Service Representative Greeting clients and patients with warmth and professionalism. Answering phones, scheduling appointments, and supporting daily hospital flow. Communicating clearly with pet owners about care plans, next steps, and estimates. Processing payments and helping clients navigate services and recommendations. Keeping medical records accurate and well organized in our software system. You Might Be a Great Fit If You Love animals and genuinely enjoy helping people. Bring a calm, steady presence, especially during busy moments. Are organized, detail-oriented, and dependable. Communicate clearly, kindly, and confidently with clients and teammates. Enjoy variety in your day and are happy to jump in wherever needed. Feel comfortable using computers, phone systems, and medical records software. Are eager to learn and grow your skills in both client service and patient care. Value teamwork and take pride in supporting a positive workplace. Compensation Starting at $16+/hr based on experience Perks + Benefits Medical, dental, vision, and life insurance Free mental health support Generous CE allowance + paid CE time Uniform allowance Pet care discounts for your personal pets PTO, floating holidays, parental leave, and military leave Access to Encore Vet Group’s library of training, CE, and career development resources A 401(k) with up to 5% company match Pay Range USD $16.00 - $18.00 /hr. #J-18808-Ljbffr