Guest Service Agent

Career Opportunities with 47th Street Phoenix A great place to work. Share with friends or Subscribe! Are you ready for new challenges and new opportunities? Join our team! Job Summary We are seeking a Guest Service Agent to ensure exceptional customer service for our guests. The ideal candidate will have a friendly demeanor, excellent communication skills, and the ability to handle guest inquiries and resolve any issues efficiently. Responsibilities 1. Greet guests upon arrival and assist with check-in/check-out processes. 2. Answer phone calls, emails, and in-person inquiries promptly and professionally. 3. Provide information about hotel amenities, local attractions, and dining options. 4. Address guest concerns and resolve complaints in a timely and effective manner. 5. Process payments and maintain accurate guest records. 6. Coordinate with other departments to ensure guest needs are met. Qualifications 1. High school diploma or equivalent. 2. Proven customer service experience in a hospitality setting is preferred. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities and a proactive approach to guest satisfaction. 5. Ability to work flexible hours, including nights, weekends, and holidays. 6. Proficiency in using reservation and payment systems. Physical Requirements 1. Ability to stand for extended periods. 2. Lift and carry luggage and other items as needed. 3. Moderate to fast-paced work environment requiring manual dexterity. Skills 1. Customer service 2. Communication 3. Problem-solving 4. Multi-tasking #J-18808-Ljbffr 47th Street Phoenix