Technical Analyst, CMDB ITSM

The  Technical Analyst reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

The Technical Analyst is responsible for keeping their assigned or designated application systems and their associated software fully operational and well-integrated into the NM information technology environment. This position also works with Technical Analysts and IS Team/Project Leads to monitor analyze and plan upgrades as necessary to ensure adequate functionality and stability to meet the user needs. 

Northwestern Medicine Information Services drives innovative high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence our team goes to extraordinary lengths to ensure that our systems work together seamlessly. 

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI automation and rollout of advanced cyber controls that support digital transformation strategies 
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

General Skills 

• Develops proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems 
• Provides guidance and support for computing platforms and systems integration. 
• Actively participates in on-going processes to integrate end users requests with software functionality. 
• Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use. 
• Provides diagnostic skills and expertise to coordinate problem determination and resolution with vendors and manufacturers across the full range of NMHC distributed systems IT environment. 

Customer Service 

• Responds thoroughly and promptly to customer needs as defined in conjunction with our customers. Follows issues through to closure. Includes all aspects of customers (NMHC technology users IS team members etc.). 
• Works effectively in supporting the technical teams and customers with project and support activities. Actively participates and communicates with the project teams. Prepares and delivers effective support by seeking a thorough understanding of the teams goals and objectives. 
• Understands the business and clinical processes at NMHC and the operational environments of assigned customers.

Communication Skills 

• Communicates clearly responsively and purposely with customers and team members.
• Develops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of IT solutions. 

Planning 

• Assists with projects in the planning design development testing and implementation of application software code. This could include preparing time estimates for project activities and helping develop project timelines monitoring performance and reporting progress toward project milestones 
• Analyzes business requirements recommends system changes writes technical specifications and implements systems and system changes to address changing application requirements. 
• Provides support including the identification and implementation of NMHC best practice standards. 

Personal and Staff Development 

• Seeks to improve talents and skills consistent with overall IS direction. 
• Provides mentoring and acts as a resource for Associate Analyst and other application team members.

Teamwork 

• Focuses on IS team success and promotes collaborative efforts with others.
• Shifts among different support and project roles as required by situation. 
• Adapts well to rapid change and multiple priorities.
• Contributes to the IS Knowledge Repository. 
• This position requires participation in an on-call support to ensure the availability and performance of our systems. 

Qualifications :

Minimum Requirements:  

Experience:  

• 3 years technical experience 

Behavioral Attributes:  

• Excellent verbal and written communications skills

Preferred:

• Bachelors in related field (or equivalent experience) 
• 3 years of experience in core discipline in the healthcare industry

Additional Information :

Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position however all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events.

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If sign-on bonus is included in a job posting eligibility is as followed:  Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

Remote Work :

Yes

Employment Type :

Full-time