Program Manager

REPORTS TO: Associate Director FLSA STATUS: Full-Time, Exempt WORK LOCATION: New York, NY This is a hybrid role. In-office presence is required at our NYC office. JOB SUMMARY BBBS of NYC’s Workplace Mentoring Group (WMG) delivers site-based, after‑school mentorship programs for high school age youth and corporate volunteers. BBBS of NYC matches top NYC corporations with local NYC high schools and provides each partnership with bi‑weekly mentorship programs. These programs occur on‑site at each company and are facilitated by a BBBS of NYC Program Manager (PM) two times per month. The Program Manager (PM) is responsible for the full management and facilitation of five programmatic partnerships. The Program Manager is expected to use case management and group facilitation skills to cultivate lasting relationships between our corporate volunteers (Bigs) and youth participants (Littles), acting as a representative of the BBBS of NYC organization in supporting our corporate and school‑based partnerships. JOB RESPONSIBILITIES Collaborate with corporate program coordinators to recruit appropriate volunteer participants prior to the start of the program, based on availability, disposition, motivations, and other factors. Foster relationships and collaborate with school coordinators to recruit appropriate youth participants prior to the start of program to collect supporting information from school coordinators to determine participant motivation based on eligibility, interests, goals, and/or acceptance for organizational services. Conduct and complete biopsychosocial interviews with every youth participant to understand fit for program, motivations, and personal history. Based on interview content and personal goals, match youth participants and volunteers with one another. Work with corporate and school coordinators to effectively train and orient new participants on program expectations and logistics. Program Facilitation Preparation for and facilitate all program functions and group activities based on designed curriculum. PMs are on site at the company to run and manage the flow of the program. PMs are trained and supported by supervisors and peers to run in‑person formatted programs. Case Management and Quality Assurance Compliance Conduct monthly supervision check‑ins with mentors, mentees, and guardians based on BBBS of America national standards and BBBS of NYC best practices. Maintain accurate records and electronically log all supervision contacts into BBBS of NYC’s participant database within monthly timeframe. Provide support and coaching to Bigs working with individual Littles. Monitor closely for clinical and safety issues that may arise through supervision or program communication; intervene and engage parents, provide referrals to appropriate external community resources on as‑needed basis. Ongoing contact with stakeholders (guardians, school corporate partners), following up on issues or opportunities that arise in and out of program time. JOB QUALIFICATIONS 1–3 years of experience working with youth in a direct service or case management focused position. Excellent public speaking skills and experience with facilitating programming/groups for high school aged participants; understanding of post‑secondary pathway programming and the unique experiences of New York City high school students strongly preferred. Knowledge of child safety and mandatory reporter protocols, alignment with an asset‑based approach to supporting young people and volunteers. Ability to be adaptable and flexible; must be able to manage multiple priorities. Strong critical thinking and situational judgement skills. Demonstrated experience building and cultivating support from cross‑functional stakeholders; ability to develop trust and rapport among youth clients and volunteers; documented strength in meaningful relationship building, management, and growth. Strong administrative and organizational skills. Commitment to BBBS of NYC’s mission, vision, and values. Proficiency with Microsoft Office required. Fluency in Spanish, Mandarin, Cantonese or Korean, a plus. BENEFITS Salary Range: $50,000 – $54,000 annually 403b Retirement Plan Hybrid Work Schedule / Flexible Work Arrangements Generous Vacation & Sick Time Big Brothers Big Sisters of New York City does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at View phone number on click.appcast.io (phone, TTY, fax, email, etc.), or View email address on click.appcast.io. Applicants with disabilities may contact our team via telephone, fax, email, and other means to request and arrange for accommodations. #J-18808-Ljbffr