Inside Customer Service and Telesales Associate

Job Description

Job Description

The Fixture Zone (TFZ) is a family-owned distributor specializing in retail fixtures and point-of-purchase solutions. We pride ourselves on delivering quality products and personalized service to our customers.

TFZ is expanding and seeking a passionate Inside CSR and Telesales Associate to join our team. If you excel in customer service and outbound calling, this role is perfect for you!

Key Responsibilities:

• Make and receive calls to promote and sell our products and services.
• Respond to customer inquiries using standard scripts or talking points.
• Process customer requests efficiently.
• Work Monday through Friday, 8:00 a.m. to 4:30 p.m. (No weekends).
• Provide detailed information about our products and services.
• Conduct follow-up communications with existing customer accounts.
• Draft quotes and process purchase orders.
• Confirm stock and lead times with vendors.
• Resolve customer issues, escalating issues when necessary.
• Process customer payments and refunds.
• Collaborate with team members and other departments to ensure excellent communication, team morale, customer satisfaction, and loyalty.

Qualifications:

• Minimum of 1-2 years’ experience in a call center sales environment.
• Proficiency in customer service software (Big Commerce, MAS90/Sage 100, Monday, or similar systems).
• Ability to work under pressure and prioritize multiple tasks.
• Strong independent and team-working skills.
• Excellent listening and problem-solving abilities.
• Commitment to understanding customer needs and making product recommendations.

Benefits:

• Hourly salary ranges from $19.00 to $22.00 depending on experience.
• Become eligible for medical benefits after 90 days of service, designed to meet the needs of you and your family.
• Earn 40 hours of sick leave after your first 90 days of service, ensuring you have the time you need to recover and stay healthy.
• Enjoy 40 hours of vacation after completing 12 months of service, giving you the opportunity to relax and recharge.
• Benefit from 7 paid holidays throughout the year, allowing you to celebrate and spend time with loved one, eligible after 90 days of service.
• Take advantage of paid parental leave to support you during the important moments of welcoming a new family member.
• Receive paid bereavement leave to help you through difficult times and honor the memory of loved ones.
• Get paid jury duty leave, so you can fulfill your civic responsibilities without financial stress.
• Contribute to your future with up to a 4% match to your 401K when you contribute 5%, helping you build a secure retirement.
• Further, your education with tuition reimbursement, supporting your professional growth and development.

Ready to Apply?

If you're looking for an opportunity to make an impact and grow, click the Apply Now button and start your next professional adventure with TFZ. We can't wait to see what you bring to our team!