VP, Insights & Data Governance

Role Summary & Purpose The VP Insights and Data Governance role is responsible for leading multiple functions, workstreams, and teams to deliver diverse initiatives and provide key drivers and analysis on the entire suite of servicing across the SYF portfolio and operational insights influencing performance. The leader will combine deep knowledge of financial services, operations and collections domain expertise and advanced analytics to optimize decision making, influence business and functional strategy, and engage with SYF customers. The role will utilize analytical, strategic and influencing skills to create an analytical framework using predictive modeling techniques including data lake and big data. The VP is a thought leader in the team, asking questions and proposing ideas to test new concepts. The VP initiates and leads these projects, working closely with stakeholders throughout the process, from initial discussions to execution and performance measurement within established rigor. Essential Responsibilities Develop visionary and holistic insights and analytics to match SYF’s brand and values by leveraging performance drivers and operational insights. Deliver portfolio performance drivers including impact to the customer experience, cost/efficiency and operational insights. Partnering with Enterprise Servicing, Collections, Forecasting/Capacity planning and WPO on performance, associate and customer impact and operational efficiencies. Provide leadership, including ELT members, centralized view on the congruence of underlying macro, portfolio dynamics, operational performance and its impact on delinquency performance in a clear and succinct manner. Leverage data analytics to develop, design and back‑test performance drivers to leverage trends in the forecast. Plan/create and implement one source of truth on insights across enterprise servicing/collections and operational solutions. Lead ideation and adoption of best‑in‑class methodologies, processes, tools and infrastructure to enhance understanding of underlying performance drivers. Complete regular benchmarking and actively participate in industry groups. Stay abreast of macro environment and industry trends to identify opportunities and risks. Use structured problem solving to troubleshoot, identify root causes, develop action plans and impact. Enable self‑service analytics and unified reporting platforms for servicing leaders and teams. Evangelize data literacy and foster an enterprise‑wide culture of data‑driven decision making. Incorporate new data elements such as NPS, customer journey analytics, complaints, customer preferences and other non‑traditional data sources or channels to develop portfolio performance monitoring. Provide thought leadership in the areas of strategy and data analytics to the team through utilization of data lake, machine learning, data mining and operational expertise. Strong background in successful communication with senior leadership teams in a clear, concise manner. Develop and lead the data governance strategy for servicing functions, ensuring data quality, consistency, security and compliance. Establish data stewardship and ownership practices, collaborating with stakeholders to define data standards, policies and protocols for enterprise servicing systems. Design and implement data quality monitoring, metadata management and data lineage solutions to increase trust and transparency in servicing‑related data. Perform other duties and/or special projects as assigned. Qualifications / Requirements Bachelor’s Degree in Business, Operations, Analytics or related field; or in lieu of a degree, 14+ years of progressive experience at the leadership level in the areas of financial services, customer service and enterprise operations. Minimum of 10+ years of progressive experience at the leadership level in the areas of financial services, customer service and enterprise operations. Ability to demonstrate strong leadership across organizational levels and functions, execution of key business priorities, and process improvement contributions with a strong focus on innovation leadership. Ability to travel up to 30% as needed to work across SYF functions and engage with employee teams or leaders, including potential international travel. Ability and flexibility to travel for business as required. Desired Characteristics Strong background in financial services operations. Process design and heavy change‑management experience, demonstrated ability to lead from concept to practical execution and ongoing run with independence. Strong analytical skills to evaluate needs and opportunities, with a strong work ethic. LEAN, process improvement, technology and innovation and leadership skills. Success in achieving stretch goals. Excellent relationship‑building skills across front‑line teams, functions and key business stakeholders including senior leadership. Strong project planning, tracking, reporting and execution skills. Strong communication and presentation skills at all levels of the organization. Demonstrated change‑management experience with high‑impact success. Competent computer skills including working knowledge of Microsoft Office and Windows as well as analytical, project planning and execution tools. Salary Grade/Level: 14. The salary range for this position is 150,000.00 - 250,000.00 USD annually and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Our Way Of Working We’re proud to offer flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in‑person engagement activities such as regular business or team meetings, training and culture events. Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. Eligibility Requirements You must be 18 years or older. You must have a high school diploma or equivalent. You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process. You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4‑7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non‑exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal Authorization Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at View phone number on click.appcast.io. Representatives are available from 8 am – 5 pm Monday to Friday, Central Standard Time. Job Family Group Contact Center Operations #J-18808-Ljbffr Synchrony