AM Housekeeping Supervisor

Job Description

Job Description

Description:

Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our North Star Vision and Spirit of Service, we believe everyone has a place with us and is valued and understood. The soul of Sanctuary sets the stage for authentic connections and intentional experiences beyond imagination, instilling a sense of spiritual belonging for our guests and one another. 

We bring our North Star to life by leading with service, respect, teamwork, integrity, trust, ownership, and a spirit of fun. We are committed to developing our team members, encouraging collaboration, and creating an inspiring hospitality environment where every interaction reflects the genuine care, personalized service, and meaningful connections that define the Sanctuary experience.

JOB SUMMARY

The Housekeeping Supervisor contributes to Sanctuary Camelback Mountain's success by supporting the daily leadership and coordination of Housekeeping operations to ensure exceptional cleanliness, efficiency, and guest satisfaction throughout the resort. This role supervises, trains, and develops Housekeeping team members while monitoring quality standards, inspecting guest accommodations and public areas, and ensuring operational excellence. 

Guided by Sanctuary's North Star Vision and Spirit of Service, the Housekeeping Supervisor fosters authentic connections, leads with care and accountability, and creates a culture where guests and team members feel valued, understood, and empowered to deliver intentional experiences beyond imagination.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

• Check all vacant/”due in”/”check out” rooms, as necessary.
• Conduct weekly documented walk through and record housekeeping and maintenance improvement need, such as checking:
• All fixtures are properly functioning (bulbs, phones, A/C, plumbing etc.).
• Ensuring that all amenities are placed in the proper areas.
• Conduct daily inspections of rooms to assure cleanliness and safety.
• Assist in assuring staffing and payroll controls conforming to productivity standards.
• Communicate and coordinate housekeeping work with related departments.
• Maintain neat and orderly storerooms.
• Responsible for care and maintenance of all equipment. Complete work orders for maintenance and turn in copy to Director of Housekeeping.
• Assist in preparation of monthly and/or quarterly inventories.
• Perform duties of Executive Housekeeper or Housekeeping Manager in his/her absence. Perform reasonable additional duties as requested by the Executive Housekeeper or Housekeeping Manager. Conduct any reports that are needed.
• Handle, store, and label all hazardous substances safely. If any incidents occur during the handling of hazardous substances report immediately and refer to the information in the Safety Data Sheet.
• Conduct 100 point inspection of rooms - ensure that constructive feedback is provided to each employee.
• Perform any other tasks as assigned by the Housekeeping Director. 

Supervisory Responsibilities

• Foster a cooperative and harmonious working climate conducive to maximum employee morale and productivity.
• Carry out supervisory responsibilities in accordance with organization policies and applicable law.
• Develop individuals for future advancement.
• Supervise and train employees to provide a well maintained and clean resort.
• Set up rotational and special cleaning projects and supervise completion.
• Prepare weekly schedules, and update job descriptions as required.
• Assist in performing necessary supervisory functions to effectively manage personnel.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

Physical Demands

• Ability to perform tasks while consistently bending, stooping, kneeling or standing
• Ability to stand, sit, kneel constantly to handle demands of quality guest service
• Ability to move and work throughout the property for the duration of the shift.
• Ability to work in extreme hot, cold and wet conditions.

Personal Attributes

• Ability to maintain a pleasant disposition and work smoothly in high stress work environment.
• Have solid interpersonal skills, a positive attitude, and detail oriented.
• Adhere to uniform, personal hygiene and appearance standards at all times.
• Take the initiative to make contributions to the department and resort while maintaining positive working relationships with co-workers.
• Maintain good safety habits. Report unsafe or hazardous conditions to your manager.
• Promote excellent guest relations while living the Sanctuary Commitments, Vision, Mission and Position.
• Practice teamwork and effective communication with manager/supervisor/co -workers.
• At all times maintain the highest standards of professionalism, ethics, and a positive attitude towards all resort guests and fellow co-workers.
• Attend all meetings and training as scheduled by department manager.
• Always report to your manager/supervisor when leaving your work area for any reason.
• Accurately and regularly record work time via resort time clock.
• Must be able to work flexible hours to include all shifts, weekends and holidays

QUALIFICATIONS

Education

• High School Diploma/G.E.D. Equivalent

Related Work Experience

• At least one (1) year related work experience.
• Experience in a resort is preferred.