Member Services Representative

Job Description

Job Description

Are you the calm voice, problem-solver, and trusted guide people rely on when they need answers most? Capital Health Plan is seeking a full-time Member Services Representative in Tallahassee, FL to help create exceptional experiences for our members every day. If you thrive in a fast-paced environment, enjoy helping others, and want a rewarding career where your work truly makes a difference, this could be the opportunity you've been looking for. Apply today! WHY YOU SHOULD JOIN USPay: We offer our Member Services Representative a competitive wage. Benefits:Health coverage and dental insuranceHealth and dependent care spending accountsShort and long-term disabilityMajor disability time off (MDTO)Retirement planLife and AD&D insuranceVoluntary life and AD&D insurancePaid time off (PTO)Employee assistance programSmartDollar ABOUT CAPITAL HEALTH PLANWe are a not-for-profit health care organization that has served the panhandle since 1982, delivering high-quality, affordable, and patient-centered care. Our employees are essential to our continued success, and their passion, motivation, and commitment drive our reputation for excellence and member satisfaction.Whether delivering direct care, supporting patients, or ensuring smooth operations behind the scenes, every team member plays a vital role in fulfilling our mission to improve the health of our communities. We are dedicated to fostering a professional, respectful, and inclusive workplace where employees are valued, supported in their growth, and empowered to make a meaningful impact. ARE YOU THE MEMBER SERVICES REPRESENTATIVE OUR TEAM NEEDS?If you can meet the following requirements, we need you as our Member Services Representative!Associate 's degree from an accredited two-year college or technical school, or equivalent education and experience1+ years of related experience in a call center, medical office, or customer service environmentStrong verbal and written communication skillsExcellent problem-solving and research abilitiesAbility to manage a high volume of calls while maintaining professionalism and accuracyStrong data entry and documentation skillsAbility to work within established policies, procedures, and service timelines Experience in healthcare customer service or call center environments, knowledge of health plan benefits, eligibility or referral processes, experience resolving member complaints or escalations, familiarity with customer service software, and strong de-escalation skills are preferred. WHAT VITAL ASSISTANCE DO YOU PROVIDE?This is a full-time position working Monday through Friday from 8 AM to 5 PM. In this role, you'll be the trusted connection between Capital Health Plan and our members, answering inbound calls, providing clear and accurate information, and helping individuals navigate questions related to benefits, eligibility, referrals, and services. Throughout your day, you'll research and resolve concerns, document important interactions, coordinate with internal departments, and ensure every inquiry is handled with professionalism, empathy, and efficiency. ADVANCE YOUR CAREER TODAY!If you're ready to use your communication skills and problem-solving abilities to make a meaningful impact, apply today! Our initial application process is fast, easy, and mobile-friendly.