Client Service Representative

Client Service Representative

Animal Urgent Care (AUC Northeast) is a 9,000 square foot emergency hospital featuring surgical capabilities, ultrasound, radiology (X-ray), and inpatient hospitalization. Our team is built on decades of emergency and critical care experience, with a strong commitment to affordability, compassion, and clinical excellence. We serve the greater Denver metro area while fostering a supportive, collaborative, and growth-oriented hospital culture.

Compensation: $20 – $22/hr. based on experience

Schedule: Full-Time Tuesday – Friday 10:00am – 8:00pm. Occasional weekends required.

Benefits Include:

• 401(k) with employer match
• Health, Dental, and Vision insurance
• HSA / FSA options
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Professional development and continuing education support
• Tuition assistance programs
• Uniform stipend

Job Description: In this role you will be the face of AUC Northeast for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team. Responsibilities:

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion

Qualifications:

• At least 2 year of customer service experience in the veterinary field.
• Familiarity with payment collection processes.
• Experience managing multi-line phone systems.
• Proven ability to maintain high accuracy in data entry.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

About AUC Northeast Animal Urgent Care (AUC Northeast) is an established 24/7 emergency veterinary hospital located in the Brighton/Commerce City area, serving the greater Denver metro region. The hospital is designed to expand access to affordable, high-quality emergency care while maintaining a strong focus on compassion, efficiency, and medical excellence. With advanced diagnostics, surgical capability, and an experienced emergency foundation, AUC NE is committed to building a collaborative environment where veterinary professionals can grow and thrive.

Nearby Communities AUC NE attracts team members from throughout the Denver metro area, including: Brighton, CO, Commerce City, CO, Denver, CO, Thornton, CO, Northglenn, CO, Westminster, CO, Aurora, CO, Broomfield, CO, Arvada, CO, Federal Heights, CO, Henderson, CO, Lakewood, CO, Wheat Ridge, CO, Erie, CO, Longmont, CO

Know Someone Amazing?

If this role isn't the right fit but you know a great veterinary professional, send them our way! Email View email address on click.appcast.io to learn more about current opportunities.

About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Candidates can confidentially submit their CV to Talent Acquisition Partner Craig at View email address on click.appcast.io Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.