General Manager

HOW WE WORK:

Simple is in our name on purpose. The best operations are the ones you barely notice — systems that run themselves and technology that replaces busywork instead of creating more of it. We'd rather automate a problem than hire around it, which means the work we've kept for people is the work that actually matters: the tour that closes, the relationship that renews, the judgment call that turns a first visit into a long-term member. If that sounds like the job you want, you'll fit in here. The Role The General Manager is the face of Work Simple at your location. You own occupancy — and at Work Simple, occupancy isn't just about closing the tour. It's about the member who renews because they genuinely love being here, and the referral that comes in because someone told a friend. Sales and retention are the same job, and both of them are yours. You’ll manage leads, give tours that convert, onboard new members, and build the kind of relationships that make people stay. You’ll know what your members do, what they're working on, and what they need. You’ll be the reason your location feels like a place, not just a building. Here’s what makes this role different: at Work Simple, we believe the best operations are the ones you barely notice. We automate everything we can and lean hard on systems, so the work that’s left for you is the work that actually matters — the human part. You’re not here to chase tickets, reset WiFi passwords, or push paper. You’re here to be present, build relationships, and do the things technology can't. You won’t do it alone. You’ll work closely with our Operations Manager, who owns the systems, vendors, and back-office workflows that keep your location running, and you’ll report directly to the CEO, who is deeply involved in every location. Key Responsibilities Sales & Occupancy. This is your north star. You manage inbound leads, conduct tours that convert, follow up consistently, and partner with leadership to hit occupancy goals. You understand the pipeline and own it. Retention Through Relationships. Retention is half the job. You know what every member does, what they're working on, and what they care about. You make introductions, celebrate their wins, and build the kind of relationships that make people stay — and tell their friends. Community & Programming. You know what every member does — and for fun. You connect them, facilitate introductions, and organize events and programming that make Work Simple feel like more than just an office. Presence & Judgment. You’re the human in the building. You bring warmth to the welcome, judgment to the hard calls, and real attention to the moments that matter. This is the work we’ve deliberately protected from automation because it’s the work only a person can do well — and it’s yours. Member Onboarding & Lifecycle. You welcome new members and set them up for success from day one. You stay close through their whole lifecycle — and when they outgrow us, you celebrate it and ask for the referral. Working With the Team. You partner closely with our Operations Manager on anything that touches vendors, facilities, or back-office systems — they own those, and you flag and hand off. You report to the CEO and keep leadership informed on occupancy, retention trends, and what you’re hearing from members. A Typical Day No two days are exactly alike, but here's what you'll often find yourself doing: Opening the space and doing a walkthrough to make sure everything is dialed in Welcoming a day-pass guest or room booking and turning a first visit into a lasting impression Following up on leads from yesterday and scheduling tours Giving a tour that turns a prospect into a member Making an introduction between two people who should know each other Checking in with a few members — just because Planning the next event or member happy hour Onboarding a new member and making sure they feel at home Updating the CRM so nothing slips through the cracks Sharing what you're hearing from members with the CEO and Ops Manager Who You Are You don't just show up to work — you own the space. You're the kind of person who remembers that a member just landed a big client and introduces two people who absolutely need to know each other. You love people, and it shows. You're a natural connector — warm, energetic, and genuinely curious about people You see sales and hospitality as the same thing: both are about making someone feel understood You are highly organized and disciplined — you run a tight pipeline and follow through on what you say you'll do You communicate clearly and confidently — in person, by email, and in writing You're tech-savvy and comfortable learning new software tools You're a self-starter who takes ownership without being asked You handle competing priorities without losing your composure You want to grow with a company, not just punch a clock Qualifications 1–3 years of experience in sales, hospitality, customer service, or community management Strong written and verbal communication skills — you can write a great email and give a great tour Demonstrated track record of hitting sales, occupancy, or conversion targets Comfort with CRM tools and a genuine appetite for learning new software Organized and disciplined with excellent follow-through Availability Monday–Friday during business hours; occasional evenings for events A background in coworking, real estate, or property management is a nice-to-have — not a requirement. We'll teach you the industry. You bring the drive. 5-days per week in our location in Greenwood Village. Flexibility for bad weather and personal requirements. The location does just fine without staff onsite at all times. Regular interface with team members across all four locations via phone, email, and video conferencing. Fast-paced, entrepreneurial environment with direct CEO access and high organizational visibility. Infrequent evening or weekend availability may be required for urgent facility or member needs. 30–60–90 Day Plan We believe in setting our team up for success from day one. Here’s a sense of what your first 90 days will look like — these are guideposts, not hard deadlines. Days 1–30: Learn the Systems Complete onboarding and remote training on our core software platforms: OfficeRND (coworking operations), HubSpot (CRM), Google Workspace (documents, storage, and collaboration), Salto KS (door access management), Isofy (network management), and EOS (team goals and issue tracking). Shadow our Westminster building manager and the CEO to understand current workflows, pain points, and priorities. Start following up with leads and taking tours. Introduce yourself to all members and primary vendors at all locations and send your first client communications. Days 31–60: Take Ownership Own the sales process for your leads and start closing deals. Ensure existing tenants are taken care of and begin to focus on retention, not just sales. Hold your first community event. Start to learn the building systems and key vendors to help with troubleshooting and building operations. Participate in all management, marketing, construction, and technology meetings. Days 61–90: Own Your Location You should completely own the sales process. Retention is your responsibility; you are empowered to keep our clients happy. Provide feedback on pricing and our offerings; continual improvement is key. #J-18808-Ljbffr Work Simple