Front Desk Coordinator/Patient Services Specialist

Join StudioEyes Optometry - Northridge

StudioEyes Optometry - Northridge is a doctor-led community eyecare practice with the partnership and support of FYidoctors. FYidoctors is an exciting entrepreneurial company that started as a small group of 30 optometrists. In less than 12 years, FYidoctors has grown to more than 4,000 employees with more than 400 locations across Canada and the U.S. Today our team of respected leaders from national optometric associations bring experience, dedication, and a commitment to the values that have long been associated with optometry.

From our practices to our home office, we are committed to enhancing the lives of our patients and maintaining a positive, supportive environment where all our people can thrive and grow professionally and personally. Together, we proudly stand for the strength of the optometric profession and the preservation of patient care.

How You'll Benefit

• Comprehensive total rewards package including benefits, 401k, paid time-off, and more
• Competitive wages
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture where collaboration is fostered
• Ongoing training and development opportunities

Why We Need You

Our Practice Coach is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Services Specialist at our optometric practice in Northridge, CA.

As a Patient Services Specialist, you will perform patient support through administrative tasks including scheduling appointments, insurance verification, data entry, and are responsible for general office activities. Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment.

This part-time position is for 20-29 hours per week, Monday to Saturday.

What Will You Be Doing

• Communication with patients including in person, by phone, and by email
• Administering pre-testing services such as retinal digital imaging
• Customer service activities including appointment bookings, prescription printouts, and billing and payments
• Office administrative tasks including processing mail, filing, and faxing
• Assistance with retail of eyewear products

What Do You Bring:

• Passionate about customer experience; a great communicator who can provide exceptional patient care
• Committed to excelling as a member of a high performing team
• Able to multi-task in a fast-paced environment
• Good computer knowledge, including Microsoft Office suite
• Previous experience or knowledge of routine eye care an asset; we are open to training the right candidate
• High school or equivalent (Preferred)
• English and Spanish language fluency is required for this role

FYidoctors of California Inc. operates in partnership and support of FYihealth group, Canada's largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYidoctors, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is $19.21 - $21.07 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.