LEARNING & DEVELOPMENT MANAGER

Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.


At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

Summary:

Lead the design, development, and execution of KOA's learning strategy to support franchisees and corporate teams across the system. This role is responsible for building a structured, scalable learning ecosystem that strengthens operational capability, improves consistency, and drives measurable business outcomes, including system quality, guest experience, and franchisee performance. This position is not a facilitation role. It is responsible for architecting curriculum, translating business priorities into actionable learning programs, and ensuring training results in observable behavior change across the KOA system.

Essential Duties and Responsibilities:

• Own, lead, and foster KOA's learning strategy, aligning all education initiatives with system priorities, operational standards, and growth objectives.
• Design and build a structured curriculum across KOA University, Manager School, convention programming, and digital learning platforms.
• Translate insights from Field Operations, Quality Assurance, and Franchise Business Coaching into targeted learning pathways that address capability gaps.
• Develop scalable, multi-platform learning programs that drive adoption of system initiatives, including Hospitality, Wi-Fi standards, and technology platforms and adoption, and operational consistency.
• Architect leadership pathways for franchise owners, managers, and emerging leaders to strengthen leadership bench strength across the KOA system.
• Lead and optimize KOA's Learning Management System, including content governance, reporting, and performance analytics tied to business outcomes.
• Establish and track measurable impact of training initiatives, including improvements in quality scores, NPS, operational consistency, and program adoption.
• Supports the development and execution of training programs aligned with KOA corporate initiatives and programs serving corporate teams and franchisees.
• Partner with subject matter experts and internal teams to build clear, practical, and actionable training that aligns with real-world operations.
• Ensure learning content consistently reflects KOA's mission, vision, guest experience expectations and brand standards.
• Serve as a strategic partner to executive leadership on system capability development and learning priorities.
• Manage external learning resources and contractors to support curriculum development and specialized initiatives.
• Works with Enterprise Communications team to help define training and communications of, and for, major company initiatives to reduce ambiguity and drive consistent execution across corporate teams and franchisees.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Required Education and Experience:

• Bachelor's degree in Education, Organizational Development, Communications, Business, or related field.
• 7-10+ years of experience in learning and development, instructional design, or program development.
• Proven experience designing and building curriculum from the ground up that drives measurable behavior change and performance outcomes.
• Demonstrated ability to translate business strategy into structured learning programs.
• Experience managing and optimizing Learning Management Systems and digital learning platforms.
• Strong ability to influence without authority and drive adoption across diverse stakeholder groups
• Experience working in distributed, multi-location, or franchise-like environments is strongly preferred.

Physical Demands and Working Conditions:

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboard, including lifting and carrying a laptop and other small items up to 20 pounds.

• Prolonged exposure to computer screens and artificial lighting.

• Use of repetitive motion, standing, bending, sitting, lifting, and walking short distances.
• May be expected to drive a vehicle to KOA locations, other locations as directed, and conferences which requires close and distance vision, sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.
• Frequent in person interaction with KOA employees in various settings, where noise level is typically low to moderate, including office spaces.

• Will experience occasional interruptions and shifting priorities.

KOA does not sponsor Visas

KOA currently does NOT hire in the following states:

Alabama

Idaho

North Dakota

Alaska

Louisiana

Rhode Island

Delaware

Mississippi

South Dakota

District of Columbia

Nebraska

Vermont

Hawaii

New Hampshire

West Virginia

Benefits Offered:

• Medical/Vision Insurance
• Dental Insurance
• Health Savings Account
• Flexible Spending Account
• Dependent Care Account
• Paid Life & AD&D Insurance
• Paid Short Term and Long Term Disability
• Voluntary Life & AD&D Insurance
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Voluntary Hospital Indemnity Insurance
• Paid Time Off
• Paid Parental Leave
• Employee Assistance Program
• 401K Retirement Plan
• 401K Company Contributions

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.