Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include but are not limited to:

• Evaluating the work of subordinate staff;
• Resolving complex problems to ensure patient services are met;
• Evaluating new products, equipment, and systems to make recommendations for improved operations;
• Identifying educational or training needs;
• Making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary.

Additionally, the Supervisory Medical Support Assistant plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for:

• Maintaining the confidentiality of information obtained to carry out required duties.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.
• Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions.

Work Schedule: Monday-Friday, 8am-4:30pm Telework: Not authorized Virtual: This is not a virtual position. Functional Statement #: FS#000000 Relocation/Recruitment Incentives: Not authorized