Specialist

QA Analyst

Responsible for ensuring the quality, accuracy, and reliability of business solutions supporting rebate program operations, applicant-facing portals, system integrations, and platform initiatives. The QA Analyst works with Platform Development, Operations, and other stakeholders to validate system enhancements, new functionality, program configurations, and platform migrations prior to release.

This role combines business process expertise with quality assurance practices to ensure solutions meet business requirements and deliver a positive customer and operational experience. Responsibilities include test planning and execution, defect tracking, user acceptance testing (UAT), migration validation, and continuous process improvement.

The ideal candidate brings strong knowledge of rebate operations and business processes, along with the analytical aptitude to quickly learn quality assurance methodologies and solution validation practices.

Essential Functions and Responsibilities:

• Develop and execute test plans, test cases, and validation procedures for system enhancements, new features, defect fixes, and strategic initiatives.
• Validate functionality across applicant-facing portals, operational systems, integrations, reporting solutions, and other business applications.
• Perform functional, regression, integration, end-to-end, and user acceptance testing activities.
• Identify, document, prioritize, and track defects through resolution and retesting.
• Validate business rules, workflows, calculations, data integrity, and system configurations.
• Support platform migration initiatives through conversion testing, reconciliation activities, and validation of migrated programs, data, and configurations.
• Collaborate with Platform Development, Operations, and other stakeholders throughout the solution lifecycle.
• Analyze proposed changes to identify business impacts, risks, dependencies, and testing requirements.
• Participate in release readiness activities, production validation, and investigation of production issues.
• Recommend improvements to testing practices, business processes, and overall solution quality while serving as a subject matter expert for rebate operations and customer workflows.
• Perform other related duties as assigned.

Qualifications:

Essential Knowledge, Skills, and Abilities:

• Strong analytical, critical thinking, and problem-solving skills.
• Exceptional attention to detail with the ability to identify risks, gaps, and defects.
• Ability to understand end-to-end business processes, systems, data, and customer experiences.
• Strong organizational, time management, and prioritization skills.
• Excellent verbal and written communication skills.
• Ability to quickly learn new systems, technologies, and testing methodologies.
• Ability to document findings and communicate effectively with business and technical stakeholders.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Teams, and Outlook.
• Demonstrated adaptability in a fast-paced environment with evolving business and project needs.

Preferred:

• Experience in rebate processing, program administration, claims processing, or similar operational environments in sustainability market.
• Experience participating in system testing, user acceptance testing (UAT), software implementations, or process improvement initiatives.
• Familiarity with quality assurance concepts, testing methodologies, and defect management practices.
• Experience validating customer-facing applications, portals, workflows, or other business systems.
• Experience supporting platform migrations, system conversions, or business transformation initiatives.
• Experience working with project management, requirements, or issue-tracking tools.

Education:

• Bachelor's degree in Business Administration, Information Systems, Technology, Operations Management, or related field preferred; Equivalent combination of education and relevant experience will be considered.

Experience:

• 3-5 years of experience in rebate operations, program administration, systems support, quality assurance, business analysis, or related business operations.
• Previous lead or subject matter expert experience preferred.
• Experience supporting cross-functional projects or operational initiatives preferred.

Licenses, Certificates or Registrations:

• IRS Identity Verification

Additional Role Expectations:

• Flexibility and commitment during critical project, release, implementation, and migration periods.
• Understands that testing and validation activities are often driven by development, deployment, and business schedules.
• Willingness to work additional hours as needed to support business-critical releases, platform implementations, issue resolution, and delivery milestones.
• Maintains a strong sense of ownership and accountability for the quality of delivered solutions

Working Conditions:

Work Environment:

• Works in a home (remote) or office environment.
• Regular collaboration with cross-functional teams supporting technology initiatives, business operations, and client-facing solutions.
• Periodic participation in testing, deployment, implementation, and platform migration activities that may occur outside normal business hours

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must have manual dexterity sufficient to operate a computer keyboard and other equipment customarily present in an office environment.