Scheduling Specialist

Home Health Scheduling Specialist

JourneyCare Home Health is seeking a meticulous and organized Home Health Scheduling Specialist to join our dedicated team. As a key member of our operations team, you will be responsible for managing and coordinating the scheduling of home health visits to ensure that our patients receive timely and high-quality care. Your role will involve working closely with clinicians, patients, and their families to facilitate seamless scheduling and optimize care delivery.

Hourly Pay: $17.00 - $26.00

Offer based on years of experience.

We offer:

• Great culture and team atmosphere
• Comprehensive benefits (medical, dental, vision, life/AD&D, disability)
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Tuition Reimbursement
• Employee Referral Program
• Merit Increases
• Employee Discount Programs
• Work/life balance

What You'll Do:

• Confirms patient appointments and perform patient reminder calls according to client guidelines
• Manages client and care provider's schedules efficiently
• Tracks and reports daily scheduling metrics and communicates all client scheduling trends to management
• Answers all incoming calls and provide exceptional customer service to all callers, patients, clients and visitors
• Maintains patient records in billing/scheduling system formats and in hard copy when indicated
• Completes patient schedules, forms and all correspondence
• Provides additional billing and customer service support
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

Qualifications:

• High school diploma required. College degree a plus
• Bilingual in Spanish is a plus
• Experience in a high volume medical office environment required
• Scheduling patients and patient testing preparation experience in a physician office preferred
• Computer Proficiency MS Office
• Ability to work well with others in a professional manner in a team oriented environment
• 2 years in a medical setting preferred

Arcadia Home Care and Staffing