Customer Care Specialist

Job Description

Job Description

CSR II - Customer Care Specialist Pellitteri Waste Systems, Inc. Madison, WI, USACompensation: $24.00 - $24.50/hourEmployment Type: Full-TimeWhy Work Here?Pellitteri Waste Systems was truly humbled to receive the 2025 Family Business of the Year Award from In Business Madison. We are a family owned business that puts integrity, passion and pride into all of our client relationships.Do you consider yourself the BEST OF THE BEST in the Customer Service field? If so, we have a great team for you to join! Enjoy working for a growing family owned business that has been a locally owned and operated for over 70 years. We are searching for an experienced, positive and enthusiastic full time Customer Care Specialist to join our team! Check out our CS Recruitment Video at -Y. We offer:Competitive weekly payPaid time offFree and low-cost Health Insurance options, dental and vision insurance401k plan, with a generous match of up to 4%Weekly overtime opportunities!Responsibilities: Field customer calls relating to roll-off, front-load, residential, rotator, data destruction, and other services offeredTake escalated phone calls and/or emails when necessaryHave the necessary writing skills to answer municipalities and other customers via emailProvide accurate service and pricing information to customer inquiries and salesProvide a high level of customer support for information requests, troubleshooting service issues and coordinate efforts with the CS department, dispatch and salesParticipate in the planning and improvement of the departments processesQualifications: 3-5 years of customer service experience preferredExperience using various computer programs e.g. word processing, spreadsheets, calendars, etc.Ability to think critically and problem-solve with creative solutionProven experience with high level writing skills and experience with working with municipalities is preferredOutstanding interpersonal skills; demonstrated ability to work effectively with customers and staffAbility to prioritize, multitask, be detail-oriented and efficientExcellent written and verbal communication skillsAbout Pellitteri Waste Systems, Inc.:Pellitteri Waste Systems, Inc. provides commercial and residential waste recovery systems, as well as at the customer site confidential document destruction. Our mission is to continue the family business and the Pellitteri's tradition of service by promptly responding to customer needs, offering individualized solutions, communicating effectively and following through. These solutions will be environmentally and fiscally responsible. Our commitment to safety, professionalism, staff and growth will foster an environment which benefits our team, clients and community. PWS, Inc. is An Equal Opportunity / Affirmative Action Employer. Company website: Company address: 7035 Raywood Road, Madison WI 53713