College Bound Program Manager

Mission Statement

To ensure every child has mentors and champions in their life.

ORGANIZATION STRUCTURE AND INTERFACES

Reports To: Director of College Bound

Primary Interfaces: Chief Operations Officer, Senior Director of College & Career Development, College Bound Director, CEO, Chief Philanthropy Officer, Chief Financial Officer, Community Partners, District Personnel and Constituents

Direct Reports/Program Supervision: Academic Advisors, Alumni Advisors, Interns, Volunteers

Compensation: $23-$25 an hour

Hours per week: 25-27

POSITION DESCRIPTION

The College Bound Program Manager is a part-time position reporting to the Director of College Bound and serves as a key operational and program leadership role within the College Bound team. The Program Manager supports the implementation of the College Bound strategy across the organization's footprint, including Club sites, partner schools, Teen Centers, and community settings. The Program Manager helps ensure consistent, high-quality program delivery while adapting day-to-day support to the unique needs of each site and the priorities established by the Director of College Bound.

The Program Manager serves as a primary support and resource for Academic Advisors, helping translate College Bound expectations, systems, and priorities into effective day-to-day execution. Working closely with the Director of College Bound, the Program Manager monitors enrollment, caseloads, student engagement, program quality, staff capacity, school relationships, data, and site needs. The Program Manager provides delegated day-to-day guidance and accountability within the scope established by the Director and communicates issues requiring higher-level decision-making or strategic direction.

The College Bound Program Manager supports the development of a high-performing team by providing ongoing guidance, training, feedback, and accountability to Academic Advisors, interns, and volunteers. The Program Manager models professionalism, follows through on assigned priorities, identifies challenges, removes operational barriers within the scope of the role, and communicates emerging needs and risks to the Director. The Program Manager is expected to be adaptable, receptive to feedback, and willing to adjust priorities as program and organizational needs evolve.

Success in this role will be reflected through consistent implementation across sites, strong advisor performance, student enrollment and participation, completion of program deliverables, successful programming and events, strong school relationships, timely follow-through, and measurable progress toward College Bound program goals.

KEY ROLES

Commitment to Safety

• Contribute to environment of safety through the learning and implementation and monitoring of all safety-related best practices, policies, and procedures.
• Promote accountability to safety through consistent observation, adherence to all safety rules and practices, and proactive communication among members, parents, peers, and leadership.
• Obtain and maintain CPR certification, Mandated Reporter training, and complete annual Child Abuse Prevention training.
• Complete training and participate in all Emergency Preparedness protocols, including drills and communication practices.

Program Management

• Manage day-to-day College Bound program operations across Club sites, partner schools, Teen Centers, and community locations throughout the organization’s footprint.
• Support Academic Advisors with program implementation, expectations, systems, and priorities, providing guidance, troubleshooting, and follow-through within delegated responsibilities.
• Monitor program implementation and site needs, including enrollment, caseloads, participation, student engagement, staffing capacity, resources, and program quality.
• Coordinate key program deliverables, events, trainings, and projects, ensuring timelines, communication, and follow-through.
• Coordinate and support planning, logistics, communication, and follow-up for senior and alumni scholarship-related events, including scholarship orientations, interviews, recognition events, award presentations, and engagement opportunities.
• Conduct regular site visits to assess program quality, support staff, identify operational barriers, and ensure consistent implementation of College Bound standards.
• Execute priorities assigned by the Director of College Bound, communicate progress and emerging concerns, and escalate matters requiring strategic, personnel, or organizational decisions.
• Support onboarding and training of Academic Advisors, interns, and volunteers to ensure alignment with College Bound expectations and practices.
• Provide operational support for College Bound spaces, resources, and program-related needs, including monitoring supplies and delegated spending.

Data, Reporting & Continuous Improvement

• Maintain accurate and timely program data related to enrollment, caseloads, participation, student progress, workshops, events, and other College Bound performance indicators.
• Review data with the Director of College Bound to identify trends, gaps, and opportunities for improvement and support follow-up actions.
• Ensure required documentation and reporting are completed consistently and on time across supported locations.
• Support the collection of student, family, staff, and school partner feedback and help translate feedback into practical program improvements.
• Support KPI, grant, and organizational reporting by providing accurate information and evidence of program impact.

Partnership Development & Outreach

• Develop and maintain strong relationships with community organizations, school staff, local businesses, and key stakeholders across the Boys & Girls Clubs of Central Orange Coast footprint to strengthen College Bound outreach and participation.
• Seek enrichment and academic opportunities for members, including programs, scholarships, internships, extension classes, and community service opportunities.
• Contact and coordinate guest speakers from various professional fields to share information with members about careers and college experience.
• Coordinate presentations and events regarding college admission information for students and parents.
• Support College Bound outreach and enrollment by presenting or tabling to students, teachers, counselors, administrators, and parents on the benefits of the Boys & Girls Clubs of Central Orange Coast and enrolling in College Bound.

QUALIFICATIONS:

Education/ Experience:

• Bachelor's degree from an accredited college or university.
• Minimum of two years’ experience in a youth-serving organization, nonprofit, education, or related setting with increasing responsibility for program coordination, staff support, or leadership.
• Experience working across multiple sites, schools, programs, or locations preferred.
• Knowledge of California high school graduation requirements and college/vocational school entry requirements.
• Experience working collaboratively with diverse communities and building effective relationships across schools, families, staff, and community partners.

Leadership & Management:

• Demonstrated ability to coach, motivate, and support staff toward program goals.
• Experience with setting expectations, providing feedback, delegating within assigned responsibilities, and following up on accountability.
• Strong judgment, adaptability, and ability to respond constructively to feedback and changing program needs.
• Ability to use data, reports, systems, and other information to monitor program performance and support informed decision-making.
• Ability to provide day-to-day guidance and support to staff and youth while maintaining appropriate professional boundaries and a safe environment.
• Ability to interface with the general public.
• CPR and First Aid certifications.
• Must be able to travel reliably throughout the Boys & Girls Clubs of Central Orange Coast’s footprint, including Club sites, partner schools, Teen Centers, and community locations.
• Ability to work independently, manage competing priorities, and maintain follow-through while seeking direction when priorities or decisions fall outside the assigned scope.
• Excellent planning, organization, communication, follow-through, and time-management skills.

Other Requirements :

• CPR and First Aid certifications.
• Proficiency with office-based computer programs.
• Bilingual (English/Spanish) preferred.
• Flexible scheduling, including some weekends.

Physical Requirements:

This position may require the ability to sit, stand, walk, bend, or reach as needed, and to lift, carry, push, or pull objects up to 50 lbs. Employees must have the dexterity, coordination, vision, and hearing necessary to perform job tasks safely and accurately.

PROFESSIONAL MINDSET

• Results-Driven Leader : Brings clarity, accountability, and high expectations to regional operations.
• Mentor & Coach : Invests in staff growth and development, modeling professionalism and continuous improvement.
• Innovator : Uses data, feedback, and strategic thinking to improve outcomes and evolve the program.
• Equity-Focused Advocate : Ensures students from all backgrounds are supported and empowered to pursue higher education.
• Adaptable & Growth-Minded Leader: Embraces change, remains flexible as organizational and program needs evolve, and is receptive to feedback, new ideas, and different approaches. Demonstrates the ability to adjust priorities, learn from experience, and continuously adapt strategies to support program growth and organizational success.

DISCLAIMER:

The Boys & Girls Clubs of Central Orange Coast requires a 4-point background check for all employees before hire and during employment that includes social security verification, local comprehensive criminal history search, national comprehensive criminal history search, and sex offender registry search. Per the organization’s Screening & Onboarding Policy, a person is ineligible to obtain employment with the Boys & Girls Clubs of Central Orange Coast if such person has been convicted of any misdemeanor against children or any felony consisting of murder, child abuse, domestic violence, abduction or human trafficking, rape or sexual assault, arson, weapons, physical assault or battery, or drug possession (use or distribution) in the last five years.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.