Patient Access Representative

Pediatric Patient Access RepresentativeIf you thrive in a fast-paced clinic and love caring for children, this is the place to shine! Every patient, every family, every day — your skills make the difference. In this role, you'll play a vital part in supporting the care and comfort of our pediatric patients and their families.As a Patient Access Representative, you'll be one of the first friendly faces families meet when they visit our practice. From scheduling and registration to insurance verification and financial clearance, you'll ensure patients are ready for care the moment they arrive. Your commitment to accuracy and exceptional service helps keep each patient's record up-to-date, supporting high-quality care and an outstanding front-desk experience.Schedule: Full-time (40 hours/week) with a rotating half-day SaturdayHours of Operations: Mon–Fri, 8:00 AM–5:00 PM / 7:00 AM - 4:00 PM (rotating weekday shifts), Saturday Clinic 8:00 AM–12:00 PMResponsibilities:Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.Ensures accuracy in answering questions and assisting customer with requests to meet their needs.Demonstrate exceptional customer service and patient focus to make each encounter extraordinary.Verify and accurately capture patient demographics, insurance, and appropriate medical information.Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient's health concerns according to the department's urgency.Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously within appropriate area of knowledge.Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc.Captures customer information and document using messaging system to clinic staff and/or providers.Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency while making safe and effective decisions. May include referrals, follow-up on overdue well visits, or overdue vaccinations.Updating patient files and appointment information accuratelyCommunicating information and important details to other medical care staffContacting insurance companies regarding coverage, preapprovals, billing, and other issuesProcessing payments from patients and handling billing issues between patients and insurance companiesManaging various types of paperwork and other clerical dutiesMaintain strict confidentiality; adheres to all OSHA, HIPAA, and other federal, state, and local guidelines/regulations.Demonstrate dedication to the mission, vision, values, and goals of the organization.Regular and reliable attendance including attending monthly staff meetings.Perform other duties as assignedRequirements:High School diploma or GEDMinimum one (1) year of customer service experienceReliable transportation, valid driver's license and auto insuranceAbility to travel between clinic locations to support operations needsAvailability to participate in a rotating half-day Saturday approximately once every 2–3 weeks (8:30 AM–12:30 PM)Preferred:Healthcare experience, preferredKnowledge, Skills & Abilities:Strong understanding of front office healthcare workflows, including patient registration, scheduling, and insurance verificationConfident use of electronic medical record (EMR) systems and office technology to ensure accurate and timely patient informationDelivers a positive patient experience by providing friendly, professional, and empathetic service to pediatric patients and familiesCommunicates clearly and effectively with patients, parents, providers, and team membersThrives in a fast-paced environment while maintaining accuracy, organization, and attention to detailEffectively prioritizes responsibilities and remains composed when managing competing demands or high patient volumeUses sound judgment, critical thinking, and problem-solving skills to resolve issues and support smooth clinic operationsDemonstrates initiative, reliability, and the ability to work both independently and as part of a collaborative teamConsistently upholds HIPAA compliance and protects patient confidentiality