Endpoint Administrator

The Endpoint Administrator I position has three primary responsibilities. First, this role will handle Tier 1 tickets and maintain an in-depth knowledge of ticketing and workflow tracking systems. Secondly, this position supports all non-infrastructure client endpoints, including computers, printers, phones, cameras, and related devices. Thirdly, this role contributes to endpoint-level projects aimed at improving systems, network performance, security, and applications. The ideal candidate must be self-motivated, able to work with minimal supervision, demonstrate high integrity, and complete tasks with excellence. Strong oral and written communication skills are required. This position follows a hybrid schedule of three in-office workdays and two remote workdays per week. During the initial training phase (60 days), all workdays are in-office unless otherwise directed by management. Essential Functions Ticketing System Triage, resolve, and/or escalate all Tier 1 tickets. Contribute to improving ticketing system efficiency and workflows. Break/Fix Support all non-infrastructure client endpoints. Troubleshoot and repair computers, printers, phones, IoT devices, and applications. Manage configurations within Intune and JAMF Pro. Maintain application catalogs and manage licensing for Microsoft 365 and other applications. Work on assigned endpoint-level projects to improve systems, performance, and security. Non-Essential Functions Perform other duties as assigned. Requirements Education 2-year degree and/or certifications in CIS or a related field preferred. Relevant certifications such as CompTIA, CISSP, GIAC, or Microsoft certifications preferred. Experience 2+ years of endpoint support experience preferred. Customer support experience required. Demonstrated ability to troubleshoot endpoint-level technology issues. Knowledge of Microsoft, Apple, and Android operating systems. Familiarity with printing systems, TCP/IP, VoIP, and cloud computing interfaces and protocols. Experience with ticketing systems and centralized workflow management tools. Knowledge of desk phones, mobile devices, and printers. Experience with application installation, deployment, and troubleshooting. Familiarity with Azure, Microsoft 365, and AWS. Exposure to DevOps best practices is a plus. Automation and scripting skills preferred (Bash, Z-Shell, PowerShell, Python). Knowledge of CSS, HTML, XML, JSON. Experience with Windows Server, Windows client, macOS, iOS, and Android platforms. Familiarity with Microsoft Endpoint Manager, Microsoft Configuration Manager, and Apple Business Manager. Knowledge, Skills, and Abilities Ability to manage tickets and projects independently with efficiency and integrity. Strong written and verbal communication skills. Effective problem-solving abilities. Working Conditions and Environment Travel Occasional travel may be required. Availability outside standard hours may be required in case of emergencies. Full-Time Benefits Offerings Medical Vision Health Savings Account (with employer contribution) Flexible Spending Accounts Short-Term and Long-Term Disability (company-paid) Employee Assistance Program (EAP) Generous Paid Time Off (PTO) Paid Holidays Retirement Plan with Company Match Group Life Insurance Legal/Identity Protection Plans Physical Requirements The physical demands listed below are representative of those required to successfully perform essential job functions. Reasonable accommodations may be made as needed. Activities may include: Stooping, kneeling, crouching, crawling Reaching overhead or into tight spaces Walking or moving between work areas Climbing ladders Pushing, pulling, and lifting equipment Fine motor skills such as typing and equipment handling Verbal communication and active listening Repetitive motion of hands and wrists This role involves medium work: Lifting up to 50 pounds occasionally Up to 30 pounds frequently Up to 10 pounds consistently Close visual acuity is required for tasks such as working at a computer, analyzing data, and inspecting equipment. #J-18808-Ljbffr