Estimator

Job Overview At the Boyd Group, the Estimator provides an exceptional customer experience by creating estimates, coordinating repair needs, communicating with customers and insurance companies, and ensuring the repair facility meets KPIs. Key Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details Provide customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service Ensure compliance with all insurance client requirements, processes, and metrics Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery Communicate all customer requests and needs to appropriate team members Provide positive energy when greeting customers in person and on the phone Understand all required insurance programs and procedures Participate in daily “production walks” with the Management Team, as required Support all team members when required Participate in monthly Health & Safety and staff meetings (if required) Attend training, information sessions and workshops recommended by Store Manager Maintain the store's KPIs by maximizing role performance Uphold the company's Core Values: Honesty, Integrity & Respect Education and Experience Knowledge of repairs and OE guidelines High School Diploma or equivalent Awareness of where to look for answers Basic computer skills Compliance with DRP’s minimum of 1-year experience Must be willing to complete I-CAR training Valid driver’s license Required Skills and Abilities Awareness of where to look for answers Basic computer skills Compliance for DRP’s minimum of 1-year experience Must be willing to complete I-CAR training Valid driver’s license Benefits Annual paid time off (PTO) plans Two weeks of paid parental leave for full‑time employees working at least 30 hours per week Six paid holidays annually Medical, prescription drug, dental & vision insurance effective Day 1 401(k) retirement plan with company match Employer‑paid short‑term disability & life insurance Additional voluntary life insurance Continuing education opportunities Free prescription or non‑prescription safety glasses annually Annual voluntary uniform stipend Voluntary daily pay option available Compensation Estimated $48,000 – $69,000 per year. Commissions are calculated based on location, revenue metrics, sales and individual performance. Supplemental bonus opportunities tied to individual or business initiatives are also available. EEO Statement The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our Greater Team exceptional. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply. Physical Demands The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. AI Disclosure At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. #J-18808-Ljbffr Gerber Collision & Glass