Principal Data Scientist, Growth & Membership Operations (Waltham)

Job Overview

A bit about this role: As a Principal Data Scientist, you'll be a senior analytical partner embedded across Growth and Membership Operations. Two teams that are fundamental to how Devoted acquires members and ensures a smooth enrollment process. Your work spans four domains: Sales Operations (agent readiness, compliance, performance), Marketing (prospect targeting, campaign attribution, spend optimization), Telesales (call volume forecasting, agent productivity, workforce planning), and Membership Operations (enrollment processing, premium billing, CMS transactions, plan reconciliation). You will work across these teams to define ambiguous problems, determine what “good” looks like, and design the data systems that help us get there. You will combine deep technical skill, structured problem solving, and cross‑functional partnership to turn messy operational challenges into clear, measurable, scalable solutions.

Responsibilities

• Framing ambiguous problems, defining what success looks like, and translating business challenges into measurable analytical strategies.
• Owning and evolving scalable data models, pipelines, and core metrics that serve as the long‑term foundations for operational performance in Sales and Membership Operations.
• Building and iterating on analytical and modeling solutions, shipping quickly, learning from real‑world feedback, and refining systems to drive measurable impact.
• Leveraging emerging ML/AI tools thoughtfully, integrating them into production workflows where they add leverage, grounded in strong data fundamentals and clear business outcomes.

What Makes Someone Successful

• You have deep experience partnering with stakeholders across an organization to solve complex problems.
• You are comfortable defining both the question and the measurement approach.
• You can move fluidly between SQL, modeling, experimentation, and strategic conversations.
• You enjoy building durable systems, not just running one‑off analyses.
• You are collaborative and excited by hard problems.

Required Skills and Experience

• 7+ years of individual technical contributor experience.
• Strong SQL and experience working in modern data ecosystems (Snowflake, dbt, Python, Looker or similar).
• Skilled at collaborating with cross‑functional teams and influencing decisions with data‑driven insights.
• Comfort building scalable, maintainable data pipelines and performing deep statistical analysis, predictive modeling, or experimental design to drive business strategy.
• Ability to thrive in a fast‑paced, high‑growth environment that values quick iteration.

Desired Skills and Experience

• Experience in healthcare, insurance, fintech, or other complex operational domains.
• Familiarity with sales, marketing, or membership operations data or regulated environments.
• Comfort performing live analysis or collaborative debugging with stakeholders.
• Experience incorporating ML or AI tools into operational workflows.

Compensation

$133,942 - $187,083 annually plus eligibility for discretionary performance‑based bonus paid out annually. Target bonus is 10% however the actual payout is based on the terms of the bonus plan.

The total compensation for this role is $147,336 - $205,791 (base plus bonus). #LI‑Remote.

Benefits

• Employer sponsored health, dental and vision plan with low or no premium.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for all roles excluding Director and above; commission eligibility for Sales roles.
• Parental leave program.
• 401(k) program.
• And more.

EEO Statement

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by individuals purporting to represent Devoted Health. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for “start up costs” or “equipment”), or seek to collect sensitive personal information. These job postings and offers are NOT authorized by Devoted Health and Devoted is not responsible for fraudulent offers, personal information that you may have disclosed, or payments made to third parties purporting to represent Devoted. We have reported this matter and are cooperating with law enforcement agencies. Devoted Health will never ask for financial commitment or contribution from a candidate at any stage of the recruitment process.