CALL CENTER SPECIALIST

Decatur County Memorial HospitalJoin the team at Decatur County Memorial Hospital (DCMH), where we are more than a healthcare provider—we are a trusted community partner committed to improving the health and well-being of the individuals and families we serve. As a critical access hospital, DCMH combines high-quality patient care, advanced medical services, and a compassionate, patient-centered approach in a welcoming rural healthcare environment. Our team is made up of dedicated professionals who are passionate about making a difference every day. We foster a culture of collaboration, respect, integrity, and continuous improvement, where employees are empowered to grow professionally while contributing to exceptional patient outcomes. DCMH offers competitive compensation and benefits, opportunities for professional development, and a supportive workplace that values each team member’s contributions.Position SummaryReports To: Director of Physician ClinicSummary: General duties include answering phone inquiries, scheduling, rescheduling or cancelation of appointments, registering new patients within the EMR system, prescription refill requests and relaying messages from the clinics to patients as deemed necessary. Provide information regarding services conducted at the clinics. Work Schedule: Must be able to work non-standard hours.Skills # AbilitiesEducation: RN, C.N.A, or C.M.A experience is requiredExperience: Six months to one year related experienceComputer Skills: Proficient in Microsoft Office, email and basic computer skills for other software used throughout the hospital for your area of responsibility.Certificates # Licenses: RN or C.N.A license or C.M.A certification required.Other Requirements: This position requires constant sitting, use of hands and fingers, as well as frequent walking, reaching outward, lifting and carrying 10 lb or less and pushing and pulling 12 lbs or less.Essential FunctionsScheduling all appointments from providers in accordance to the scheduling grid. Research caller’s status prior to scheduling. Ensure accuracy of the appropriate type and time of visit scheduled. Verify Pharmacy, review last time filled and send all prescription refill request to the appropriate medical staff using quick text. Relay all messages to the caller from the clinical staff verbatim. Must verify name and date of birth, and review messages in the chart. At no time will you be asked to interpret results, make changes to medications or diagnostic test/labs. Registers patient in system ensuring all demographic and insurance information is accurate and up to date. Answers all incoming calls, pleasantly and professionally and greet patients on the phone maintaining a calm and supportive environment. Relay complete and detailed messages to the Medical Assistants by using quick texts, filling in all prompts and marking N/A to the prompts not needed to ensure completeness. Decatur County Memorial Hospital